Job Requisition Id:
204940Business Function:
Postal ClerkPrimary City:
DrydenOther Location(s):Province:
OntarioEmployment Type:
Full-TimeEmployment Status:
PermanentLanguage Requirement:
Bilingual Imperative (--BB)Number of Vacancies
1Salary: $25.37
Job Description
Under the direction of management, oversees the provision of countersales and services in a retail outlet;
maintains financial records,maintains positive relations with postal customers in the area;
controls theinventory of postal related products and values;
performs administrativeduties;
oversees postal services such as delivery to lock boxes anddelivery by RSMC;
performs other related duties as consulted with theUnion. Assistant, alternate or relief lead hands perform lead handfunctions when the lead hand is away.
A number of duties of the RetailLead Hand are common to and shared with P04 Postal Clerks and requiresco-operation between these two functions.Job ResponsibilitiesOversees the provision of counter sales and services in a retail outletby assigning various tasks, including self-directed study packages, tothe staff to meet customer needs, at the request of management;
By providing coaching and on the job training to staff and regularinformation on new procedures, products and services e.G. (postal guideupdates and Corporate Manual System) in order to improve the accuracyand quality of service offeredby promoting mailing solutions for business customers;
By performing the dutiesof a wicket clerk as needed to ensure serviceto the public.Oversees the financial operationsby collecting the counter clerks’ funds for bank deposit, preparing andcertifying bank deposits by checking entries on the deposit slip, andmaking daily bank deposits;
By collecting and safeguarding cash surpluses from the counter clerks’credits;
By preparing and verifying with receipts the daily office balance (moneyorder maintenance, spoiled meter labels, change of address and holdmail, refunds, debit/credit transactions, NSF cheques,



miscellaneousrevenues and expenses)by preparing and forwarding the monthly cash account statement includingtracking reimbursements for franchise customersby entering USA exchange from bankby recording all serial numbers of bills held overnightby listing deposits for other smaller post offices as requiredby verifying adjustment memosMaintains good relations with postal customersby performing refunds and providing assistance to customers;
By performing internet-based parcel and other enquiry searchesby dealing with customer inquiries, either in person or by telephone,and by reporting serious complaints to management as required;
Job Responsibilities (continued)
Controls the inventoryby ordering and verifying receipt of stamps and other postage suppliesincluding other products available for purchase and brochures tomaintain the inventory at authorized allowances in order to ensure thatproducts and services are available to customers and wicket clerksby completing and verifying inventory movement reportsby ensuring that merchandise is displayed according to establishedmerchandising practicesby conducting physical inventories as requiredby keeping up to date with SAP features for product inventory searchesOversees postal delivery such as lock box delivery, bag service, generaldelivery, RSMCby ensuring that delivery policy and procedures are adhered to for:postal box, general delivery, bag service call-for and RSMCby supporting RSMC work if required at the request of managementby assigning lock box maintenance (maintain key supply, ledgers, issuefinal notices, etc)by dealing with customer complaints related to deliveryby ensuring compliance with CARO procedures
Administers officeBy answering phone and maintaining out-going phone logBy establishing
and maintaining office filing system, includingshreddingBy maintaining adequate office supplies and equipment inventoryBy reading and responding to correspondence including e-mails and infopost;




up-date postal guide and CMS procedure binders and bulletin boardsBy rectifying erroneous ROSS entriesBy maintaining customer listsBy collecting completed leaves forms and verifying exception reportsAdditional duties for outlets with no management on siteAt the request of management:Advise RSMC of management decisions regarding staffing and schedulingComplete and send reports to managersVerify pay enquiriesMaintain LDU local distribution lists, consumer choice listMaintain records of office keys distributedPerform random revenue protection checksAssure building maintenance (snow removal, dealing with contractors)Apply security procedures and respond to alarmsOrder inventory for other officesEnsuring that all acceptance, preparation and dispatch policy andprocedures are adhered to.
Qualifications
KNOWLEDGEThe work requires knowledge of the regulations and procedures governingcounter services and a general knowledge of corporate and governmentalpolicies and regulations, as well as knowledge of sales procedures andtechniques. It also requires a detailed knowledge of postal operations.Other Information
Scope of JudgmentThe work is done in accordance with established practices and writteninstructions. The scope for independent action is limited to co-ordinating staff and assigning work, but does not encompass discipliningor appraising employees.Financial and Physical Resources ResponsibilityThe work involves the responsibility for counter services with anallowance of postal values.Ensures that all policies and procedures pertaining to security ofpostal premises and values are adhered to and ensuring compliance toProceeds of Crime and Money Laundering (Terrorist Financing)requirements.CONTACTSThe work requires contact with postal customers to sell postal values,answer customer complaints and enquiries, cash postal money orders,obtain signatures acknowledging receipt of mail, provide information onpostal services and give explanation on postal transactions.
Canada Post’s values and behavioursOur Values -
Trust ,
Respect
and
Deliver
represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.Our behaviours –
Make the call, Know the destination, Deliver for others, Ignite our pride;
embody our values, bringing them to life and guiding our actions.We’re committed to living these values and practicing these behaviours every day.
Learn more about the values and behaviours by visiting
the Canada Post website .

📌 Retail Lead Hand (Canada)
🏢 Canada Post
📍 Canada