AI Engineer (Google CCAI / Dialogflow / GECX)

Location: Remote (Canada)

Role Type: Contract or Full-Time (FTE)

Work Hours: 9:00 AM - 5:00 PM EST

Company Overview

Join Connex, a leading technology solutions provider with over 600 professionals across 14 offices throughout North America. We partner with organizations to deliver innovative technology, digital transformation, customer experience, and AI-driven solutions that create measurable business outcomes.

Our culture is built on integrity, accountability, collaboration, and continuous improvement, empowering our teams to deliver exceptional value to clients across diverse industries.

Position Overview

We are seeking experienced AI Engineers to support a strategic customer experience and conversational AI initiative. This is a highly hands-on engineering role focused on designing, developing, integrating, and optimizing AI-powered customer engagement solutions leveraging Google Contact Center AI (CCAI), Google Dialogflow CX/ES, and Google Customer Engagement Suite (GECX) technologies.

The successful candidate will work closely with solution architects, business stakeholders, cloud engineers, and development teams to build scalable, enterprise-grade AI and customer experience solutions. While experience with GECX is preferred, candidates with strong Google CCAI and/or Dialogflow experience are strongly encouraged to apply.

This opportunity is available to both contract and full-time candidates and offers the flexibility of a permanently remote work environment within Canada.

Key Responsibilities

AI Engineering & Solution Development (40%)

- Design, develop, and implement enterprise-grade AI-powered customer engagement solutions.
- Build and support conversational AI applications, virtual agents, voice bots, and intelligent customer service workflows.
- Design, develop, and optimize conversational AI solutions using Google Dialogflow CX and/or Dialogflow ES.
- Create and maintain intents, entities, flows, fulfillment logic, prompts, playbooks, and conversation journeys within Dialogflow environments.
- Develop integrations between CCAI, Dialogflow, GECX platforms, and enterprise applications.
- Design and build APIs, microservices, and backend components supporting AI solutions.
- Configure and customize Google Contact Center AI, Dialogflow, and Customer Engagement Suite capabilities.
- Participate in architecture discussions and contribute to technical solution design.
- Ensure solutions are scalable, reliable, secure, and aligned with business requirements.

Google CCAI, Dialogflow & GECX Platform Engineering (25%)

- Implement and optimize Google Contact Center AI (CCAI) solutions, including Dialogflow CX/ES virtual agents and conversational experiences.




- Support customer engagement and contact center modernization initiatives.
- Develop, configure, and maintain Dialogflow agents, intents, entities, flows, webhooks, and integrations.
- Configure conversational flows, routing, and AI-driven customer interactions.
- Optimize intent recognition, conversation design, and customer engagement experiences.
- Troubleshoot platform issues and implement performance improvements.
- Collaborate with cloud and infrastructure teams to support deployment and operational requirements.
- Recommend best practices for platform utilization and adoption.

Software Development & Integration (20%)

- Develop and maintain application components using modern software engineering practices.
- Build integrations with CRM, contact center, customer support, and enterprise platforms.
- Participate in code reviews and maintain high-quality engineering standards.
- Conduct testing, debugging, and troubleshooting activities.
- Support CI/CD and deployment activities where required.
- Contribute to technical documentation and knowledge-sharing initiatives.

Collaboration & Delivery (15%)

- Work closely with cross-functional teams including product owners, architects, developers, analysts, and business stakeholders.
- Participate in Agile ceremonies and delivery planning activities.
- Provide technical guidance and input regarding implementation approaches and best practices.
- Communicate project progress, technical risks, and recommendations effectively.
- Support continuous improvement initiatives across engineering and delivery teams.

Qualifications

- 5+ years of experience in Software Engineering, Software Development, AI Engineering, or related technical roles.
- Hands-on experience implementing, integrating, or supporting Google Contact Center AI (CCAI) solutions, including Google Dialogflow CX and/or Dialogflow ES.
- Strong software development and system integration experience.
- Experience developing APIs, services, and enterprise application integrations.
- Strong understanding of cloud-native architectures and modern software engineering practices.
- Experience working within Agile delivery environments.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and stakeholder management capabilities.
- Ability to work independently in a remote environment while collaborating effectively with distributed teams.

Mandatory Skills





AI & Customer Experience Technologies

- Hands-on experience with Google Contact Center AI (CCAI).
- Hands-on experience with Google Dialogflow CX and/or Dialogflow ES.
- Experience designing and implementing conversational AI and virtual agent solutions.
- Strong understanding of intents, entities, flows, fulfillment, webhooks, and conversation design.
- Understanding of chatbots, voice bots, intelligent routing, and AI-driven customer engagement technologies.
- Experience integrating Dialogflow, CCAI, and enterprise applications/services.

Software Engineering

- Strong software development experience.
- Experience building APIs and system integrations.
- Knowledge of modern application architecture patterns and development methodologies.
- Experience troubleshooting and optimizing production systems.

Cloud & Platform Technologies

- Experience working with cloud-based technologies.
- Understanding of scalable and secure application design principles.
- Knowledge of deployment, monitoring, and operational best practices.

Preferred Skills

- Hands-on experience with Google Customer Engagement Suite (GECX).
- Advanced experience with Google Dialogflow CX.
- Experience migrating solutions from Dialogflow ES to Dialogflow CX.
- Google Cloud Platform (GCP) experience.
- Experience integrating Dialogflow with telephony, CRM, customer service, and contact center platforms.
- Experience with enterprise contact center technologies.
- Natural Language Processing (NLP) experience.
- Exposure to Generative AI, Large Language Models (LLMs), and AI orchestration frameworks.
- Experience supporting enterprise-scale customer experience transformation initiatives.

What Success Looks Like The successful candidate will quickly become a trusted technical contributor, helping design and implement AI-powered customer engagement and conversational AI solutions that improve customer experiences and operational efficiency. They will demonstrate strong engineering capability, effectively collaborate across teams, and play a key role in delivering scalable CCAI, Dialogflow, and GECX solutions that meet client objectives and business outcomes.

Why Connex?

- Opportunity to work on cutting-edge AI and customer experience transformation initiatives.
- Fully remote work environment within Canada.
- Exposure to Google AI, Dialogflow, cloud, and customer engagement technologies.
- Flexible engagement model with both Contract and Full-Time opportunities available.
- Competitive compensation with an open budget based on experience and expertise.
- Team-oriented culture focused on innovation, accountability, and continuous growth.
- Opportunity to make a meaningful impact on enterprise-scale customer experience programs.

📌 Artificial Intelligence Engineer (Canada)
🏢 Connex Telecommunications
📍 Canada