Lead operational transformation at Meridian in St. Catharines, using Lean, Six Sigma, automation, and analytics to improve Operations. Drive measurable change across teams.

As Senior Manager, Operational Excellence, you will lead continuous improvement across Retail Operations, Specialized Operations, Member Services & Support, and control functions. You will translate priorities into improvement roadmaps, business cases, delivery governance, and benefits realization. The role combines process redesign, intelligent automation, artificial intelligence, robotic process automation, workflow optimization, and performance analytics. You will also strengthen adoption, operating capability, and responsible technology use.

Key Responsibilities:

- Lead operational transformation and continuous improvement initiatives
- Build roadmaps, business cases,



and delivery governance
- Identify automation and process redesign opportunities
- Measure productivity, quality, capacity, and realized benefits
- Develop a high-performing continuous improvement team

Requirements:

- Expertise in Lean and Six Sigma practices
- Experience with AI, RPA, workflow, and process mining
- Strength in performance analytics and data-driven insights
- Ability to lead cross-functional change and adoption
- Capability building teams and operational improvement functions

Shape Meridian’s operational excellence agenda through process redesign, automation, analytics, change delivery, and measurable perks realization.

📌 Senior Operational Excellence Manager (St. Catharines)
🏢 Meridian Credit Union
📍 St. Catharines