City of Toronto’s Customer Experience Division is hiring a Business Analyst to support planning and delivery of complex projects across business, technology and operations. You will define scope, gather requirements and drive initiatives from discovery to transition, ensuring governance and timely delivery.
The role emphasizes business analysis, project leadership, and cross-divisional collaboration to improve employee experience and service outcomes. Hybrid work is available per policy.
📌 Strategic Business Analyst (Toronto)
🏢 City of Toronto
📍 Toronto
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