Customer retention and satisfaction define this Customer Success Manager role at Konica Minolta. Build relationships and improve service experiences across an assigned portfolio.

This Customer Success Manager develops customer relationships that promote loyalty and retention. You will monitor service performance, manage feedback, and coordinate with account managers and delivery teams. The role also supports service improvements, success plans, and customer engagement activities.

Key Responsibilities:

- Maintain high customer satisfaction and retention across assigned accounts
- Serve as primary stakeholder contact with Account Managers
- Escalate major incidents and coordinate stakeholder communications
- Manage feedback, surveys, risks, and retention activities
- Coordinate reviews, roadmaps,



meetings, and customer check-ins

Requirements:

- Bachelor’s degree or equivalent relevant education and experience
- Two years’ account management, outside sales, or customer service experience
- Solid communication, organization, negotiation, and influencing skills
- Working knowledge of ITIL Service Lifecycle and IT best practices
- Ability to manage sensitive information and learn technologies quickly

Apply customer relationship, service improvement, and retention expertise to support Konica Minolta customers and long-term loyalty.

📌 Customer Success Manager Retention (Burnaby)
🏢 Konica Minolta Business Solutions Canada
📍 Burnaby