Lead insurance investigations in a hybrid Waterloo role, using investigative judgment and coaching skills to guide Investigation Analysts.

As Program Manager, Investigation Services at Manulife, you will lead dental and drug investigations while developing team capabilities. Your experience in insurance investigations, case development, evidence assessment, and fraud detection will support complex files and sound outcomes. Formal people leadership is not required; coaching aptitude and influence are valued.

Key Responsibilities:

- Lead, coach, and develop Investigation Analysts
- Guide complex, sensitive, and higher-risk investigations
- Promote consistent, high-quality investigative practices
- Identify emerging fraud risks and investigative opportunities




- Improve investigative processes, tools, controls, and practices

Requirements:

- Experience conducting insurance investigations
- Experience with dental, drug, health perks, or provider investigations
- Knowledge of claims, provider practices, or fraud risks
- Experience using data and analytics for investigations
- Fraud or investigation-related education, training, or designation

Bring investigative methodology, people development, and analytical judgment to Manulife’s Investigation Services team in Waterloo.

📌 Insurance Investigation Services Manager (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality