Manage warranty claims and returns in Fort Erie, Ontario, using RMA coordination and financial credit reconciliation. Support Airbus Helicopters Canada Ltd’s service operations.

As Warranty Manager, you will oversee the end-to-end warranty process and facilitate eligible credits, reimbursements, and replacement parts. The qualified role reports to the Head of Support & Services, with a dotted line to the CFO. You will collaborate with Customer Service Representatives, warehouse teams, logistics, and the parent company.

Key Responsibilities:

- Prepare, submit, track, and manage RMAs and warranty claims
- Reconcile credit memos and investigate discrepancies or denied claims
- Guide CSRs on eligibility, troubleshooting, and required documentation
- Monitor claim KPIs, trends, recovery rates,



and processing timelines
- Coordinate returned-item staging, packaging, and shipping

Requirements:

- Three years’ experience in warranty, returns, service, or claims processing
- Bachelor’s degree in business, supply chain, logistics, or related field preferred
- Experience with RMA systems and vendor return policies
- Advanced Microsoft Excel or Google Sheets skills
- ERP or CRM proficiency, including Salesforce, SAP, NetSuite, or Zendesk

Bring warranty administration, claims accuracy, and cross-functional coordination skills to Airbus Helicopters Canada Ltd in Fort Erie.

📌 Warranty Claims and Returns Manager (Fort Erie)
🏢 Airbus Helicopters
📍 Fort Erie