# Manager, FBO OperationsSkyserviceDorval, Quebec5 days agoJob descriptionSUMMARY OF

RESPONSIBILITIES:
• Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.
• Manage and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Supervisors, Quality Assurance Coordinator and Customer Service.
• Foster a safe work environment and a culture based on the guiding principles of the organization by ensuring the effective implementation of all safety standards and programs as well as compliance.
• Supports the development of the operational function across the entire organization by identifying opportunities to improve standard operating procedures to ensure optimal safety and profitability.
• Works closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication. Facilitate efficient and customer-focused arrivals and departures of customers;
• Secure new and existing office and hangar tenants driving to achieve/maintain full occupancy; Managing the lease administration and ongoing relationship management;
• Establish and maintain positive relationships with World Fuel Services, Transport Canada, the Airport Authority, and all other pertinent partners.
• Collaborates and communicates effectively with other FBO Management and personnel to explore and capitalize on opportunities to improve performance and gain efficiencies.
• Ensures adherence to World Fuel Services (WFS) standards related to the safe operation and maintenance of Fuel Trucks.
• Responsible for all Fuel ordering and inventory.
• Proactively promotes and sells FBO services;




• Responsible for business development of ad hoc heavy aircraft customers including preparing quotes, ensuring the preparedness and excellent execution of the arrival/departure of these flights.
• Works closely with Ground Service Equipment (GSE) and Facilities teams to ensure that YUL has the necessary equipment and tools of the trade to perform their roles.
• Contributes to the development of effective FBO training materials by collaborating with peers including the SMS and training leads in Canada.
• Oversees instructional and on-the-ground, practical training; Facilitates the coordination of external training as required.
• Audits and reviews training to determine effectiveness and relevance; Reports on relevant KPIs.
• Administers FBO-employee onboarding, ensuring that current hires have required security and training resources (i.e., RAIC, DA Licensing and other requirements).
• Supports talent management processes as required; Evaluates employee performance pre
- and post-training and while investigating SMS incidents.
• Leads SMS Occurrence Report Investigations for YUL; independently investigates incidents and occurrences, enlisting the support of the QA Coordinator and others as required. Presents final investigative report, ensuring alignment on action items and disciplinary recommendations.
• Tracks disciplinary outcomes of SMS incidents and occurrences and works with FBO leadership to ensure a fair and equitable approach to disciplinary measures is in place.




• Manages employee performance management including hiring, succession planning, headcount management and other initiatives.
• Manages payroll, scheduling, timekeeping, vacation requests and overtime for employees to meet operational requirements while maintaining budgeted allocations; and
• Participates in the preparation of FBO budgets and financial forecasts, including Capex, based on a comprehensive understanding of the financial drivers of the business.
• Manages the customer interface; resolves concerns from staff, crew, and/or customer issues within the level of delegated authority;
• Supports the Facilities team in the monitoring/development of facility preventative maintenance programs and leasehold improvements, including overseeing all facilities improvements and renovations, including the management of contractors;
• Supports Facilities in ensuring that the security plans are in place and updated annually;
• Supports Facilities in ensuring that evacuation plans are up to date and tested and that fire inspections are accomplished;
• Ensures compliance with all regulations required by Transport Canada and Montréal–Trudeau International Airport (YUL), including applicable airport security and operational programs.
• Ensures compliance with all Montréal–Trudeau International Airport (YUL) safety, security, and partner directives, policies, and programs.
• Ensures compliance with security, including controlling the access systems and issuance of any access keys, automatic and primary security control doors.
• Works with the GSE team (based in YYZ) and ensures that all equipment and vehicles are maintained to standard while also reflecting brand standards (logos/decals, etc.).
QUALIFICATIONS AND SKILLS REQUIRED:
• 10 years of progressive experience

📌 Manager, FBO Operations (Dorval)
🏢 inMy Jet
📍 Dorval