Lead customer experience at Best Buy as an Operations Team Lead, using retail coaching and operational performance skills. Full-time availability is required for this store-based role.

Best Buy is hiring a Customer Service Supervisor, called an Operations Team Lead, for its retail team. You will lead and coach specialists while supporting customer concerns, team learning, and store performance. The role focuses on sales goals, operational expenses, revenue, merchandising standards, inventory health, and safety.

Key Responsibilities:

- Motivate specialists to respond to customer concerns
- Create an amazing customer experience through team leadership
- Cultivate an inclusive team and learning culture
- Oversee revenue, merchandising, inventory, and health and safety KPIs
- Maintain a healthy profit and loss

Requirements:

- Full-time availability
- Two-plus years leading retail teams of fifteen associates
- Two-plus years managing operational expenses and revenue
- Proven record achieving and exceeding sales goals
- Ability to create inclusive, fun, secure workplaces

Bring retail leadership, customer service coaching, and operational expertise to Best Buy’s Operations Team Lead position.

📌 Best Buy Operations Team Lead (Lloydminster)
🏢 Best Buy Canada
📍 Lloydminster