Support leasing systems, CRM, and web portals as a hybrid Business Applications Analyst at Meridian OneCap’s Toronto Corporate Office. Apply analytical skills to escalated issues.

This Business Applications Analyst supports Meridian OneCap’s internal and external business partners. The role provides second-level production support across ITIL service and system development lifecycle activities. You will manage incidents, problems, changes, releases, and continual service improvement while coordinating with teams and vendors.

Key Responsibilities:

- Coordinate ticket impact and urgency with business partners
- Manage incident and problem tickets through resolution
- Provide second-level production support for business applications




- Lead root cause analysis for incidents and problems
- Coordinate testing with third-party vendors and developers

Requirements:

- One to two years using EDGE, CRM, and Crystal Reports
- Strong interpersonal, written, verbal, and negotiation skills
- Robust problem-solving and analytical abilities
- Ability to prioritize competing workloads and critical issues
- Confidence explaining procedures and influencing stakeholders

Bring application support, root cause analysis, and stakeholder communication skills to Meridian OneCap’s hybrid Toronto team.

📌 Business Applications Support Analyst (Toronto)
🏢 Meridian Onecap
📍 Toronto