Shape customer propositions with insight and commercial thinking at Lloyds Banking Group, working hybrid from Bristol, Edinburgh, Leeds, Halifax, Manchester or Birmingham.

As a Customer Propositions Manager in the Consumer Segment Function, you will shape proposition strategy and identify growth opportunities. Use customer insight, market evidence, financial data and commercial analysis to build business cases. Work across product, digital, data, marketing, servicing, finance and risk to turn priorities into delivery plans and measurable results.

Key Responsibilities:

- Explore unmet customer needs and changing behaviours
- Set proposition concepts, benefits, costs and trade-offs
- Agree milestones, dependencies and decisions with delivery teams




- Organise testing and gather customer feedback
- Update senior stakeholders on progress, risks and decisions

Requirements:

- Experience developing propositions or improving customer experiences
- Ability to assess options and make transparent recommendations
- Experience analysing customer and commercial information
- Ability to manage competing priorities and delivery challenges
- Experience bringing teams together around shared goals

Bring proposition development, data analysis and cross-functional delivery experience to Lloyds Banking Group’s Consumer Segment Function.

📌 Customer Propositions Manager Lloyds (Halifax Regional Municipality)
🏢 Lloyds Banking Group
📍 Halifax Regional Municipality