Elevate your technical support career with OKTO Solutions as a Level 2 IT Specialist in Trois-Rivières. Dive into challenging escalations and mentor junior staff while enhancing technical standards. In this advanced IT support role, you will serve as the technical reference point for the Level 1 team, tackling escalated tickets and resolving complex issues. Your responsibilities will include on-site client support and improving internal documentation while you contribute to a team-oriented and diverse team environment.
Key Responsibilities
• Analyze support requests for impact and priority
• Handle escalations, aiding the Level 1 team
• Configure and troubleshoot workstations remotely
• Provide thorough follow-up with clients
• Maintain up-to-date technical documentation
Requirements:
• A minimum of 2 years in IT
• Strong spoken and written French skills
• Relevant education (DEP, AEC, or DEC)
• Technical knowledge of Windows 11 and Microsoft 365
• Excellent customer service and communication abilities Contribute your technical expertise to OKTO Solutions, supporting a diverse client base and fostering professional growth.
📌 Advanced IT Support Specialist at OKTO Solutions (Trois-Rivieres)
🏢 OKTO Solutions
📍 Trois-Rivieres
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