Lead insurance investigations in a hybrid Waterloo position, combining investigative judgment with coaching, development, and team leadership. Guide analysts handling dental and drug investigations.

Manulife seeks an experienced insurance investigator ready to lead Investigation Analysts. The role strengthens investigative thinking, practices, and capabilities through guidance, coaching, and relationship building. Technical benefits knowledge can develop in the role, while dental or drug investigation experience is an asset.

Key Responsibilities:

- Lead, coach, and develop Investigation Analysts
- Guide complex, sensitive, and higher-risk investigations
- Assess evidence, document findings, and recommend outcomes
- Identify emerging fraud risks, trends, and opportunities




- Improve investigative processes, tools, controls, and practices

Requirements:

- Experience conducting insurance investigations and developing cases
- Experience with dental, drug, health advantages, or provider investigations
- Knowledge of claims, provider practices, or fraud risks
- Leadership, mentoring, coaching, or subject-matter expertise
- Fraud education, training, or professional designation

Bring insurance investigation expertise, analytical judgment, and coaching aptitude to Manulife’s Investigation Services team in Waterloo.

📌 Insurance Investigations Program Manager (Kitchener)
🏢 Manulife
📍 Kitchener