Manual software testing and customer support define this Support Engineer in Test role at YuJa, with French and English proficiency required. Adaptable rotational shifts include days, afternoons, nights, weekends, and holidays.

YuJa seeks a Support Engineer in Test to strengthen infrastructure and software stability through quality assurance testing. You will create test plans, execute functional and regression testing, document defects, and support educational technology solutions. The position also requires non-scripted helpdesk troubleshooting, remote-connecting software, and prompt request handling.

Key Responsibilities:

- Create test plans and cases from project specifications
- Manually test software functionality and conduct regression testing
- Document defects with precise developer-facing information




- Monitor testing progress and report project issues promptly
- Prioritize helpdesk requests and escalate when needed

Requirements:

- One to two years of customer service experience
- French and English bilingual proficiency is required
- Bachelor's degree in information technology or related field
- Strong written, verbal, troubleshooting, and problem-solving skills
- Availability for flexible hours and rotational shifts

Apply test planning, regression testing, and thoughtful troubleshooting while supporting YuJa customers through responsive bilingual helpdesk service.

📌 Support Engineer Software Testing (Canada)
🏢 YuJa
📍 Canada