Drive AI adoption and customer value at Gorgias as an Enterprise Customer Success Manager managing ecommerce merchants.

This Enterprise AI Solutions Manager partners with customers on product adoption, optimization, and long-term success. You will understand workflows, implement AI-powered use cases, and align Gorgias with business goals. The role combines strategic account management with hands-on execution across a portfolio.

Key Responsibilities:

- Manage a portfolio of approximately 65 ecommerce customers
- Build stakeholder relationships and run regular check-ins and QBRs
- Develop account plans focused on adoption and efficiency
- Drive Gorgias AI, automation, and integration feature adoption
- Monitor account health and identify churn risks early

Requirements:

- Five or more years in Customer Success or Account Management
- Experience managing multiple customers in a SaaS environment
- Robust communication skills for structured customer conversations
- Comfort balancing strategic discussions with hands-on execution
- Passion for technology, automation, and AI in customer support

Bring customer success, AI adoption, and ecommerce account management expertise to Gorgias and its merchant portfolio.

📌 Enterprise Customer Success Manager (Toronto)
🏢 Gorgias
📍 Toronto