Lead aerospace customer relationships for De Havilland while managing parts orders, service issues, and accounts across a global aftermarket network.

The Customer Service Manager serves as De Havilland’s primary liaison for airlines, lessors, MROs, and brokers. This customer-facing role combines account management, order processing, issue resolution, and growth support. Flexible working hours are required for a 24/7/365 operation.

Key Responsibilities:

- Manage a portfolio exceeding eighty aerospace customers
- Process quotes, orders, returns, exchanges, repairs, and backorders
- Coordinate deliveries and resolve invoice, quality, and service issues
- Lead provisioning, repair events, transitions, and performance reviews




- Analyze customer data and prepare executive presentation materials

Requirements:

- Bachelor’s degree in business, marketing, communications, or related field
- Five or more years in customer service, sales, or account management
- Two or more years in the aerospace industry
- Experience with ERP and CRM systems
- Robust communication, judgment, organization, and conflict resolution skills

Apply aerospace account management, customer communication, and order coordination expertise to De Havilland’s aftermarket customers.

📌 Aerospace Customer Account Manager (Calgary)
🏢 Westerkirk Capital
📍 Calgary