Lead default management at Manulife Bank in a hybrid supervisory role, using mortgage servicing expertise and empathetic customer support.

The Default Management Supervisor leads a multi-location team supporting customers experiencing financial hardship. You will oversee mortgage and lending delinquency management, loss mitigation, resolution strategies, and service performance. The role balances customer outcomes, operational effectiveness, and risk management.

Key Responsibilities:

- Lead, coach, and develop a high-performing multi-location team
- Guide complex customer situations and escalated cases
- Monitor productivity, quality, work volumes, and service performance
- Support sustainable repayment solutions within policy guidelines




- Ensure records and collection activities meet regulatory requirements

Requirements:

- Three or more years in default management or related financial services
- People leadership experience developing and coaching teams
- Understanding of residential mortgages and lending practices
- Knowledge of insolvency, bankruptcy, collections, and provincial regulations
- Robust analytical, communication, organizational, and decision-making skills

Apply mortgage delinquency, loss mitigation, coaching, and risk management expertise as Manulife Bank’s Default Management Supervisor.

📌 Default Management Supervisor (London)
🏢 Manulife
📍 London