Build Amazon Connect and Google CCAI solutions at Accenture Song, using cloud development and conversational AI across customer channels. English is required.
This hands-on CCaaS Developer designs, configures, and maintains contact center solutions across AWS and Google Cloud. You will develop contact flows, virtual agents, integrations, analytics, and agent assistance capabilities. The work supports voice, chat, email, and messaging experiences for client environments.
Key Responsibilities:
- Configure contact flows, routing profiles, queues, and agent hierarchies
- Build Dialogflow CX virtual agents and CCAI Agent Assist
- Develop AWS and Google Cloud backend integrations
- Execute migrations from legacy contact center platforms
- Monitor performance and troubleshoot production issues
Requirements:
- Three or more years with Amazon Connect or Google CCAI
- Amazon Connect development with Lambda, Lex, and routing logic
- Dialogflow CX and CCAI services deployment experience
- Python, Node.js, or Java proficiency
- High school diploma or GED; English required
Apply CCaaS development, cloud integration, and conversational AI skills across Amazon Connect and Google CCAI at Accenture Song.