Shape AI/ML architecture at Sun Life as a Principal AI Engineer, designing GenAI solutions and cloud capabilities across global contact centres.

Canada IT’s Platforms and Engineering Domain seeks a Principal AI Engineer with at least 10 years of engineering experience. You will build complex software systems using GenAI models, agentic systems, and RAG techniques. The work supports contact centres in Canada, Asia, and the US.

Key Responsibilities:

- Define technical vision and strategy for platform AI/ML initiatives
- Design and deploy API infrastructure on AWS platforms
- Guide enterprise architecture and align platform roadmap solutions
- Mentor engineers and establish technical excellence standards
- Shape deployment, model versioning, and infrastructure automation practices

Requirements:

- At least 10 years of engineering experience
- Bachelor’s degree in computer science or relevant field
- Advanced AI/ML architecture and model lifecycle expertise
- Deep Python, Java, AWS, and scalable architecture experience
- Proficiency with APIs, DevOps, CI/CD, containers, and orchestration

Bring principal-level AI/ML architecture, AWS engineering, and technical leadership to Sun Life’s global contact centre platforms.

📌 Principal AI ML Architect Engineer (Toronto)
🏢 Amazon Development Centre Canada ULC
📍 Toronto