Lead wireline delivery for Rogers Business customers in Brampton, coordinating orders, installations, and service activation through Salesforce.
As a Customer Delivery Specialist, you will manage standard projects across Wireline, Data Centre, Internet of Things, and service migrations. Your work supports customer requirements, defined milestones, sales, and growth across Rogers Business lines. Knowledge of Ethernet, Internet Protocol, Session Initiation Protocol, and Wi-Fi supports deployment coordination.
Key Responsibilities:
- Coordinate and administer business customer order fulfillment
- Validate Clean Order Package requests through Salesforce
- Coordinate internal and external project resources
- Facilitate status meetings and oversee project milestones
- Communicate installation dates with customers and technicians
Requirements:
- Two or more years in telecommunications
- Knowledge of Rogers Business services, products, and procedures
- Knowledge of Ethernet, Internet Protocol, Session Initiation Protocol, and Wi-Fi
- Proficiency with CBS, Salesforce, and unified desktop
- Post-secondary technology or telecommunications education
Apply wireline delivery coordination, telecommunications knowledge, Salesforce proficiency, and customer communication to Rogers Business projects.