BC Financial Services Authority (BCFSA) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and effective oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.

BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:

- Hiring team members who represent the population we serve;
- Removing barriers that may prevent equitable employment; and
- Supporting respectful work environments where everyone feels included and able to produce excellent results.

BCFSA is proud to be selected as one of BC's Top Employers (2025) in recognition of our competitive compensation, work-life balance, and progressive programs.

What we offer:

When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer:

- Healthy living and work-life balance
- Comprehensive health and wellness benefits plan




- Opportunities for personal and professional development
- A challenging and engaging team environment
- Defined perks pension plan
- Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).

Summary

The Director, Communications & Engagement is BCFSA's enterprise leader for communications, engagement, reputation, confidence-building, and communications and engagement capability. Reporting to the Chief of Staff, the Director leads BCFSA's communications and engagement function and is responsible for the communications, engagement, and governance capabilities that support understanding, relationships, trust, and confidence in BCFSA's work. The role ensures communications and engagement support BCFSA's mandate, Strategic Plan, regulatory effectiveness, organizational alignment, and purpose of building and maintaining confidence in British Columbia's financial services sector among consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.

Accountabilities

- Leads, directs, and builds BCFSA's communications and engagement strategy,



communications and engagement governance framework, and enterprise communications and engagement capability.
- Serves as a BCFSA’s senior communications and engagement advisor and is accountable for influencing executive decision-making on enterprise communications, engagement, reputation, confidence-building, and communications risk.
- Accountable for the development, governance, implementation, and continuous improvement of the Communications Policy and related communications and engagement standards, practices, frameworks, and governance mechanisms.
- Develops and maintains communications and engagement frameworks, tools, standards, guidance, and practices that support understanding of BCFSA's mandate, regulatory priorities, decisions, and actions and contribute to trust and confidence in BCFSA's work.
- Accountable for BCFSA's interest holder engagement and consultation framework, including relationship management, engagement planning, stakeholder intelligence, and the integration of engagement insights into organizational planning and decision-making. Supports effective engagement and dialogue with consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.
- Establishes and maintains an enterprise narrative that supports strategic execution, organizational alignment, understanding, trust and confidence.
- Oversees reputation management, communications risk, media relations, issues management, and crisis communications to support informed decision-making and organizational readiness.
- Accountable for internal and leadership

📌 Director Communications (Vancouver)
🏢 BC Financial Services Authority
📍 Vancouver