Role Purpose

Support the day-to-day operational needs of our retail network while coordinating store maintenance, repairs, vendors, equipment and retail projects. This role acts as a central point of coordination for store-submitted operational issues and helps ensure repairs, upgrades, renovations and store projects are followed through from request to completion.

STORE OPERATIONS & MAINTENANCE

- Manage store-submitted operational and maintenance requests from initial submission through completion.
- Coordinate repairs and service for lighting, fixtures, locks, signage, paint, furniture, equipment and general store upkeep.
- Follow up on outstanding issues, identify recurring problems and help drive longer-term solutions.
- Support merchandising, signage and display-equipment requirements across the retail network.
- Coordinate service contracts and vendor relationships related to store operations.

RETAIL PROJECTS & STORE DEVELOPMENT

- Support renovations, store refreshes, relocations, new store openings and other special projects.
- Coordinate vendors, contractors, deliveries, installations and project-related activities.
- Assist with schedules, timelines, task tracking, deficiencies and follow-up.
- Coordinate store equipment, fixtures, signage and technology requirements associated with projects.
- Work with leadership, landlords, Rogers partners, contractors and external vendors where required.
- Take on increasing ownership of retail projects as experience, training and capability develop.

VENDOR & SERVICE COORDINATION

- Act as a central contact for operational service requests from retail locations.
- Source and coordinate vendors; track quotes, approvals, appointments and completion status.
- Escalate delays, cost concerns or significant operational issues when appropriate.
- Assist management in developing, planning, and coordinating operational activities for retail stores and head office.
- Upkeep of merchandising, signage, and display equipment in stores.
- Coordinate special projects i.e. retail renovations,



retail debit system upgrades, alarm system upgrades, fire inspection preparation.
- Maintain/evaluate/upgrade/replace retail store equipment i.e. lock issues, lost keys, light fixtures, cameras.
- Manage service contracts for retail stores.
- Supporting industry procurement and inventory.
- Fraud reporting and claims.
- In-store audits and deep dives.
- Reconciliation for inventory returns at each location.

EQUIPMENT & ENTRY-LEVEL IT SUPPORT

- Provide entry-level in-store and Head Office support for common issues involving workstations, printers, phones, POS equipment and related devices.
- Assist with installing, replacing and configuring common store technology and equipment.
- Troubleshoot straightforward hardware, connectivity and peripheral issues before escalating more complex problems to the appropriate IT resource.
- Coordinate equipment swaps, replacements and technology rollouts across retail locations.
- Assist with cameras, alarms and other operational technology, and track issues through to completion.

OPERATIONAL & COMPLIANCE SUPPORT

- Support fire-inspection preparation, alarm-system work and other store-related compliance requirements.
- Assist with equipment procurement and coordination where appropriate.
- Support store openings, closures, relocations and equipment movement between locations.
- Provide general operational support on company initiatives and special projects as required.

CANDIDATE QUALIFICATIONS

- At least 2 year of relevant work experience in IT support and operations, preferably in a retail environment.
- Strong organization, attention to detail and practical problem-solving skills.




- Takes ownership of issues and follows them through to completion.
- Strong communication skills with the ability to work with store teams, leadership, vendors and contractors.
- Comfortable managing multiple priorities and knowing when to escalate.
- Retail experience strongly preferred
- Store Manager, Assistant Manager or retail leadership experience is an asset.
- Project coordination, construction, maintenance, facilities or vendor-management experience is an asset but not required.
- Confident with computers, store technology and troubleshooting common technical issues.
- Willingness to learn project-management skills and take on increasing responsibility over time.
- Valid driver's licence and ability to travel regularly between retail locations.
- A diploma or certificate in IT or related field, or equivalent combination of education and experience.
- Familiarity procurement, equipment maintenance, and special projects coordination.
- Basic knowledge and skills in Windows Server operating systems, Microsoft PowerShell scripting, networking principles and protocols, and IT security tools and best practices.
- Ability to learn and use Microsoft Azure services setup, configuration, and support.
- Experience with providing in-store and remote technical support and troubleshooting to employees.
- Positive communication, teamwork, and problem-solving skills.
- Ability to work independently and under pressure, prioritize tasks, and meet deadlines.
- Ability to work outside of business hours and on weekends as needed.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Application question(s):

- What about this position interests/excites you to apply?
- Are you legally authorized to work in Canada without requiring current or future employer sponsorship (including LMIA support)?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Retail Operations & Projects Coordinator (Langley)
🏢 Fraser Valley Wireless
📍 Langley