Customer Service & Administrative Associate

Storage Depot Inc. is hiring a permanent part-time Customer Service & Administrative Associate to work at our Courtice and Whitby locations.

This is a varied, hands-on position combining customer service, rental inquiries, administrative work, and regular cleaning duties. You may be helping a customer choose a storage unit, processing payments, following up on an inquiry, or sweeping a vacant unit.

You will often work independently, so we are looking for someone dependable who takes initiative, keeps accurate records, and follows through on daily responsibilities with minimal supervision. The right person will be comfortable with both the office and cleaning aspects of the job and will provide friendly, helpful service to every single customer.

Hours and Locations

- Permanent position, 3–4 days per week.
- Office hours are 10 a.m.–5 p.m.
- No weekends.
- Shifts are split between our Courtice and Whitby locations.
- Reliable transportation to both locations is required, as the locations are not accessible by public transit.

Responsibilities

- Assist customers in person, by phone, and by email.
- Explain storage options, pricing, and current promotions to help customers choose a suitable unit.
- Follow up on inquiries and leads.
- Process payments, rentals, move-ins, move-outs, and related paperwork.
- Maintain accurate customer records and complete data entry.
- Keep the office, washrooms, storage units, and common areas clean and presentable, including sweeping units as needed.




- Complete routine property checks and report maintenance or safety concerns.

What We’re Looking For

- Strong customer service, communication, and organizational skills.
- A dependable individual with attention to detail and a proactive approach to work.
- The ability to multitask, prioritize responsibilities, and manage time independently.
- Comfort using computers and learning new software.
- Willingness to complete both office duties and regular cleaning tasks.
- Previous administrative or customer service experience is an asset.

How to Apply

Please submit your résumé or a summary of your work history, along with brief answers to these questions:

- What interests you about this position, and what makes you a valuable fit for a role that includes both customer service and regular cleaning duties?
- What weekdays are you available, and can you reliably travel to both our Courtice and Whitby locations?

Thank you for your interest. Only candidates selected for an interview will be contacted.

Job Type: Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 24.0 – 32.0 per week

Application question(s):

- Shifts are scheduled at both our Courtice and Whitby locations. Do you have reliable transportation to attend shifts at either location?
- This role includes regular cleaning duties, including cleaning washrooms, sweeping vacant storage units, and keeping the property tidy. Are you willing to perform these duties as part of your regular workday?

Education:

- Secondary School (preferred)

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative (Courtice)
🏢 Storage Depot
📍 Courtice