WHY JOIN US

New Directions Aromatics Inc. (NDA) is a leading wholesale supplier of essential oils, natural raw materials, and specialty packaging. We source directly from ethical producers in all six continents, enabling us to offer the largest selection of pure essential oils at accessible prices. Established in 1998, NDA was created with the goal of making a significant contribution to the Essential Oils market. We have expanded our product line to include cosmetic bases developed in-house, as well as fragrances and botanical extracts. We are a leading supplier of defining ingredients to the North American health and beauty industries.

At the core of our business is a belief in putting the needs of our customers first and working together to ensure we achieve this goal. NDA is looking for people that want to bring best practices to an established business and help us as we transform and grow.

NDA is an inclusive and diverse work environment. We welcome applicants from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation during the recruitment process, please let us know.

ABOUT THE ROLE

The Sales Support Administrator role is a crucial part of supporting our sales team and customers. This role reports to the Sales Support Supervisor and works closely with sales managers, internal support teams and customers to ensure there is an efficient sales process that enhances the customer experience. The main job responsibilities will include:

· Receive and process customer orders accurately and promptly, coordinating with various departments to ensure on-time fulfillment and resolving any discrepancies while communicating updates to customers.

· Serve as the primary point of contact for customer inquiries and concerns,



providing exceptional service by addressing needs, resolving issues promptly, and building strong relationships to ensure customer satisfaction.

· Assist the sales team in preparing quotes, proposals, and presentations, collaborate with team members to develop and implement sales strategies, and generate and analyze sales reports to identify trends and opportunities.

· Monitor inventory levels and coordinate with the warehouse and procurement team to ensure product availability and maintain optimal stock levels.

· Maintain accurate and organized sales records and documentation while generating regular reports on sales performance and key metrics.

WHAT WE ARE LOOKING FOR

- Post secondary education in Business Administration, Marketing, or a related field.
- Experience of 2 to 5 years experience in a sales support, sales coordination, customer service or similar role.
- Attention to Detail: Accuracy in order processing and documentation is crucial for customer satisfaction.
- Communication Skills: Clear and effective communication with customers and internal teams.
- Problem Solving: Ability to identify and resolve issues proactively to ensure smooth operations.
- Customer Focus: Dedication to understanding and meeting the needs of customers.
- Team Collaboration: Work closely with sales, marketing, and logistics teams to achieve common goals.

WHAT WE OFFER

· Professional development opportunities and career growth potential.

· Comprehensive benefits package, including health, dental, and life insurance.

· Minimum annual vacation of 3 weeks,



with additional days based on tenure.

· Supportive and inclusive company culture focused on collaboration and innovation.

· Access to employee discounts to all our products.

COMPENSATION…

The pay range for this role is 50,000 to 56,000/year

ADDITIONAL INFORMATION…

- Artificial Intelligence (AI) Use: AI tools might be used to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
- We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in the recruitment process. If you need any accommodation, please specify it with your application.

HOW TO APPLY…

You can apply through Indeed or by sending your resume and cover letter directly to [email protected].

New Directions Aromatics Inc. (NDA) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates.

NDA provides employment with accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Pay: $50,000.00-$56,000.00 per year

Perks:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Are you legally authorized to work in Canada?
- Do you have 2–5 years of experience in sales coordination, customer service, or a related role?
- Do you now or will you in the future require employer sponsorship to work in Canada?
- Have you ever been convicted of a criminal offence for which you have not received a pardon?
- Do you have experience processing customer orders?

Work Location: In person

📌 Sales Support Administrator (Mississauga)
🏢 New Directions Aromatics
📍 Mississauga