Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities:

Responsibilities:
o Maintain the highest levels of customer care while demonstrating a friendly and
cooperative attitude
o Demonstrate flexibility in satisfying customer demands in a high volume, production
workplace
o Consistently adhere to business procedure guidelines
o Adhere to all safety procedures
o Take direction from site manager
o Maintain all logs and reporting documentation; attention to detail
o Participate in cross-training and perform other duties as assigned (outgoing shipments,
etc)
o Shipping & receiving including mail and couriers
o Handle time-sensitive material including confidential and urgent packages
o Perform other tasks as assigned
o Enter information daily into spreadsheets / POD Tracker
o Sort and deliver mail and small packages
o High volume incoming courier site – boxes/packages/skids
o Be able to lift, stand, walk, push carts, breaking down skids for delivery
o Working on Folding/Inserter machine, Canada Post machine, processing couriers

Minimum Requirements:
o Minimum of 6 months customer service related experience




Qualifications:
o Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint
preferred)
o Excellent communication skills both verbal and written
o Ability to work without onsite supervision
o Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

- Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
- Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
- Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
- Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
- Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

#2priority

Pay: $18.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Extended health care
- RRSP match
- Vision care

Education:

- Secondary School (preferred)

Experience:

- Shipping & receiving: 1 year (preferred)
- Mailroom: 1 year (preferred)
- Loading dock: 1 year (preferred)

Work Location: In person

📌 Customer Service Rep - Mailroom/Loading dock (Mississauga)
🏢 XBP Global
📍 Mississauga