FCP Dermatology, a luxury cosmetic dermatology clinic located in the heart of Toronto’s Financial District, is seeking a personable and skilled Cosmetic Concierge to join our team.
About the Role
As a Cosmetic Concierge, you will be the first and last point of contact for our patients and play an essential role in creating an exceptional clinic experience. You will welcome patients with warmth and professionalism, ensure the front desk operates seamlessly, and help patients learn more about treatments and skincare products suited to their needs.
Key Responsibilities
- Welcome patients and provide attentive, luxury-level service from check-in through check-out
- Coordinate appointment scheduling, confirmations, and bookings
- Answer telephone and patient inquiries with professionalism and care
- Process payments and transactions accurately
- Maintain an organized, efficient, and welcoming reception area
- Introduce patients to relevant cosmetic treatments and skincare products
- Collaborate with the clinical team to ensure a smooth and seamless patient experience
What We’re Looking For
- A warm, energetic, and professional individual who genuinely enjoys working with people
- Excellent communication, organizational, and customer-service skills
- A polished and confident approach to every patient interaction
- The ability to multitask and remain composed in a fast-paced environment
- Previous experience in luxury retail, hospitality, medical aesthetics, or a client-facing role is preferred
- Sales experience and an interest in aesthetics and skincare are considered strong assets
Position Details
- Full-time, permanent position
- Monday to Friday
- $24–$26 per hour
- On-site
If you are passionate about delivering exceptional service, take pride in creating memorable patient experiences, and are excited to grow within the aesthetics industry, we would love to hear from you.