Okanagan Dentistry is looking for an experienced, professional, and personable Treatment Coordinator to join our independently owned, non-corporate dental practice in the heart of Kelowna.

We are looking for someone who genuinely enjoys working with patients and wants to build a long-term career in dentistry.

About the Position

- Full-time, 4 days per week
- Minimum 2 years of dental experience required
- Treatment coordination and dental administration experience is a must
- Power Practice experience is a must
- Confident discussing dental treatment, fees, and insurance as we are a non assignment office
- Strong communication, organization, and follow-through
- Professional, dependable, and comfortable working in a busy environment
- Genuine interest in building lasting patient relationships

The Role

As our Treatment Coordinator, you will work closely with the dentists and clinical team to ensure patients understand their recommended treatment and have the information and support they need to move forward.

Key responsibilities include:

- Review and explain treatment plans, sequencing, fees, and financial considerations
- Ensure patients understand their treatment and have an opportunity to ask questions
- Coordinate treatment appointments and clearly communicate next steps
- Follow up with patients who have outstanding or unaccepted treatment
- Coordinate dedicated consultations for complex or comprehensive treatment
- Track diagnosed and outstanding treatment and maintain accurate documentation
- Work closely with dentists, hygienists, assistants, and reception to ensure a seamless patient experience
- Help develop and improve systems for treatment presentation, follow-up, and case acceptance
- Maintain a warm, professional, and patient-focused experience from diagnosis through scheduling

This role is not simply a reception position.



We are looking for someone who can confidently take ownership of the treatment coordination process and help ensure that patients do not leave the practice unsure about what has been recommended, why it has been recommended, what it will cost, or what their next step should be.

What We Offer

At Okanagan Dentistry, our team is at the heart of our practice. As a privately owned, non-corporate office, we value our people, our patients, and the relationships we build.

- Competitive compensation
- Extended health and dental benefits
- Uniforms allowance provided
- Continuing education opportunities
- Company events
- On-site parking
- Supportive, collaborative team environment
- Opportunities for professional growth and a long-term career

Who We Are

Our practice is built on four core values:

Excellence – We are committed to lifelong learning and providing dentistry to the highest standard.

Integrity – We believe patients deserve honest communication, appropriate treatment options, and the information needed to make informed decisions.

Relationships – Our patients are like family. Many have been with us for 20+ years, and we take pride in relationships that last.

Teamwork – Every team member plays an important role in creating an exceptional patient experience.

Who We’re Looking For

The right person is organized, confident, personable, dependable, and genuinely invested in helping patients. You are comfortable having meaningful conversations about dental treatment and financial considerations, and you take pride in following through.

If you have at least two years of dental experience, are looking for more than just another job, and want to play an significant role in helping patients move forward with their dental care, we would love to hear from you.

Pay: $32.00-$35.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking

Experience:

- Dental receptionist: 2 years (required)
- Dental software: 2 years (required)
- Dental office: 2 years (required)
- Power Practice: 2 years (required)

Licence/Certification:

- Dental Administration Certification (required)

Work Location: In person

📌 Treatment Coordinator (Kelowna)
🏢 OKANAGAN DENTISTRY
📍 Kelowna