Senior UPS Service Technician / Three-Phase UPS Department Lead

Company: First UPS Inc.
Location: Keele/Steeles
Job Type: Full-time

First UPS Inc. is looking for an experienced Three-Phase UPS Technician or Electrician to help establish, develop, and lead our new Three-Phase UPS Sales & Service Department.

We are looking for someone with extensive hands-on experience working with commercial and industrial three-phase UPS systems such as APC/Schneider Electric, Eaton, Tripp Lite, Vertiv/Liebert.

Initially, the successful candidate will work directly with our inventory of commercial and industrial three-phase UPS systems at our North York facility, performing inspection, diagnostics, repairs, refurbishment, and testing.

This will provide an opportunity to become familiar with our equipment, operations, and technical capabilities while helping establish the department's procedures and service standards.

As the department develops, the role will expand into customer site maintenance, commissioning, service contracts, technical sales, and the recruitment and management of additional technicians.

Candidates with extensive existing three-phase UPS field service experience may assume these responsibilities sooner.

The successful candidate will have the freedom and responsibility to help shape the department, establish service procedures, identify business opportunities, and develop the operation based on their knowledge and experience.

We are looking for someone who can take ownership of the department and help us build a successful, long term UPS sales and service business.

Key Responsibilities

- Development and day to day operation of our 3 phase UPS Sales & Service Department.
- Diagnose, troubleshoot, repair, maintain,



and commission commercial and industrial three-phase UPS systems.
- Perform UPS inspections, preventive maintenance, battery replacements, and system testing.
- Evaluate used UPS equipment for refurbishment, repair, and resale.
- Develop technical procedures, service standards, and maintenance programs.
- Provide technical expertise for UPS equipment sales, customer inquiries, and project quotations.
- Identify opportunities to expand our UPS sales, maintenance, repair, and service offerings.
- Build relationships with commercial and industrial customers.
- Recommend equipment, tools, testing procedures, and other resources required to support the department.
- Help recruit, train, and supervise additional technicians as the department grows.

Qualifications & Experience

Required:

- Extensive experience servicing commercial and industrial three-phase UPS systems.
- Strong working knowledge of DC UPS systems from APC/Schneider Electric, Eaton, Vertiv/Liebert, Tripp Lite, etc.
- Experience diagnosing and troubleshooting UPS electrical and electronic faults.
- Experience with UPS start-ups, preventive maintenance, battery systems, and repairs.
- Ability to interpret electrical schematics, wiring diagrams, and technical documentation.
- Strong understanding of electrical distribution, power systems, and UPS operating principles.
- Ability to work independently, make technical decisions,



and take responsibility for projects.
- Strong communication skills and the ability to interact professionally with customers.

Preferred:

- Licensed electrician or equivalent relevant electrical qualifications.
- Previous experience as a Senior UPS Technician, Field Service Engineer, UPS Service Manager, or similar.
- Experience with larger three-phase UPS installations, parallel UPS configurations, and modular UPS systems.
- Previous supervisory, management, or department leadership experience.
- Experience preparing service quotations, technical proposals, and maintenance agreements.
- Existing relationships within the UPS service industry.

What We Offer

- Opportunity to build and lead a new department with significant input into how it operates.
- Autonomy to establish procedures, service offerings, and technical standards.
- A combination of hands-on technical work, business development, and leadership.
- Opportunity to develop and manage your own technical team as the business expands.
- Long-term career growth with an established company in the backup power industry.
- Competitive compensation based on qualifications, experience, and responsibilities.

Who We're Looking For

The ideal candidate is an experienced UPS professional who has spent years working directly with three-phase UPS equipment and understands what it takes to operate a successful UPS service business.

You may currently be working as a Senior UPS Technician, Field Service Engineer, Service Supervisor, or Service Manager and are looking for an chance with greater independence and responsibility.

Pay: $100,000.00-$130,000.00 per year

Work Location: In person

📌 Senior UPS Service Technician / Three-Phase UPS Department Lead (North York)
🏢 First UPS
📍 North York