Dispatcher & Customer Service Coordinator

Integrity Waste Solutions | Position Available Immediately

Do you have a thick skin, a level head, and the ability to turn a difficult conversation into a productive one?

Integrity Waste Solutions is looking for a confident, resilient, and customer-focused Dispatcher to join our team.

This is not your typical customer service position. Working in the waste and environmental services industry means dealing with tight schedules, changing priorities, operational challenges, and occasionally frustrated customers. Some days, you may handle one difficult phone call after another. Are you someone who can listen, remain professional, find solutions, and move on to the next call without carrying the frustration with them.

We're looking for someone who is helpful, professional, assertive and confident enough to stand their ground when necessary.

If you can keep your cool under pressure, think on your feet, and balance customer needs with the realities of daily operations, we'd like to hear from you.

The Role

As a Dispatcher at Integrity Waste Solutions, you will play an important role in keeping our daily operations running smoothly while serving as a key point of contact for our clients, drivers, and the public.

Your responsibilities will include:

Customer Service & Communication

- Handle incoming phone calls and emails professionally, including complaints, concerns, and frustrated customers.

- Listen to customer concerns without taking criticism or frustration personally.

- Provide clear, factual information and work toward practical solutions.

- Manage expectations, communicate limitations, and confidently say no when necessary.

- Remain calm, respectful, and solution-oriented, even when dealing with difficult or repetitive conversations.

- Represent Integrity Waste Solutions professionally in every interaction.





Dispatch & Operations

- Dispatch trucks, drivers, and resources to coordinate timely service delivery and pickups.

- Monitor daily operations and respond to schedule changes, service issues, and unexpected challenges.

- Follow established procedures and ensure jobs are completed according to company standards.

- Assist with project coordination and other operational duties as required.

- Learn and use company-specific software to track jobs, manage schedules, and maintain accurate records.

Who We're Looking For

We can teach you our systems and procedures. We are looking for candidates who already bring the right attitude, temperament, and resilience under pressure.

The ideal candidate will have:

- A strong backbone: You are polite and accommodating, but you know how to stand your ground, enforce boundaries, and communicate when something is not reasonable.

- Excellent communication skills: You can be firm without being rude, helpful without making promises you cannot keep, and professional even when others are not.

- Problem-solving abilities: You look for solutions rather than excuses and know when to take action or escalate an issue.

- Strong organizational skills: You can juggle competing priorities, keep track of details, and stay on top of multiple moving parts.

- A calm, level-headed approach: You do not get flustered easily, react emotionally, or allow someone else's bad day to become yours.

- Accountability and common sense:



You understand that your decisions affect drivers, customers, schedules, and the business as a whole.

- Computer proficiency: You are comfortable with computers and willing to learn new software and systems.

Previous dispatching, customer service, or related experience is an asset, but the right personality and work ethic are equally important.

Compensation & Benefits

- Compensation negotiable based on experience and qualifications.

- Employee benefits available after six months of employment.

- Opportunity to become a valued member of an established and growing team.

About Integrity Waste Solutions

Integrity Waste Solutions is committed to providing reliable service, maintaining high operational standards, and building strong customer relationships. We value employees who take ownership of their responsibilities, communicate honestly, and contribute to a positive and productive workplace.

If you're organized, resilient, confident, and able to handle difficult situations without losing your professionalism, we want to hear from you.

Position available immediately.

Join the Integrity Waste Solutions team and bring your problem-solving skills, robust communication, and steady approach to a role where every day is different.

Please submit your resume and tell us why you would be a great fit for this position.

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Ability to commute/relocate:

- Edmonton, AB T6B 2K3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How do you handle multi-tasking?

Experience:

- Customer service: 3 years (required)
- Administrative: 2 years (required)
- Office: 2 years (preferred)

Work Location: In person

📌 Residential Dispatcher & Customer Service Coordinator (Southeast Edmonton)
🏢 Integrity Waste Solutions
📍 Southeast Edmonton