At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff needs to do their best work.

Our award-winning, fully accredited hospital takes an inter-professional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day.

If you want to join a centre of excellence with a multidisciplinary team who supports the delivery of patient-centered care, we want to hear from you today.

Technical Support Specialist

Posting #: TSS-0126
Posting Date: September 29, 2026
Employment Status: Permanent Full-Time
Position Hours: 9:00am-5:00pm, Weekend and Holidays required
Position Location: On-Site
Salary Range: $100,590 - $117,678
Posting Type: Replacement

Position Summary:
The Technical Support Specialist is responsible for the maintenance, support, and security of all the technology infrastructure required to support Hospital operations, including but not limited to physical/virtual servers and associated software, wired/wireless networks, databases, interfaces, telecommunications, and audio visual. The Technical Support Specialist will provide expert technical support for all internal users, employing a high degree of customer service, technical expertise, and timelines. The incumbent may also be assigned to technology related projects.

Responsibilities Includes:

- Provide end user technical support for applications, databases, reports, and interface
- Plan and support application upgrades and enhancements in conjunction with sponsors, users, and vendors:
- - Install and assist with testing of new application releases, enhancement requests, and bug fixes- Obtain and test bug fixes outside of major upgrades- Assist in the definition of application and interface specifications as required
- Lead working group discussions with end users to optimize application usage and functionality
- May be required to conduct classroom and individual training on various systems, including new employee orientation and application proficiency training
- Manage network, data center, and cloud based operations including maintenance of WAN, LAN ,SAN, switches, servers, back-ups, wireless, telephone system, email, etc.,
- Provide VMWare, Citrix, Veeam and ManageEngine support
- May be required to participate in curriculum and instructional design, including development od learning aids (e.g.



training manuals, multimedia visual aids, computer-based training materials, intranet resources, and reference materials)
- Troubleshoot application incidents
- Participates in business requirement definitions, testing, training, implementation, and support
- Primarily provide second level support for PCs, peripherals, telecom devices, and audio visual equipment
- Participates in a seven-day support cycle with support hours covering planned and unplanned events
- Provide active directory exchange, and collaboration support
- Provide security devices administration and configuration, such as firewalls, intrusion detection
- Identify security threat, risk, analysis, and containment
- Perform moves, adds, and changes of software and hardware for all equipment
- Conduct problem recognition, investigation, resolution and follow-up steps such as basic end0user, training, recommendation for alternate software/hardware configuration
- Apply change management procedures in the application of vendor patches/upgrades and customer enhancement requests
- Records all Incident, Service, and Change Requests in ticketing system

The Successful Candidate will possess the following qualifications/experience:

- Diploma or post-secondary education in Computer Science
- One or more of the following certifications: Microsoft 365 or Azure Certifications, Microsoft Technology Associate (MTA), A+ Certified Technician, Microsoft Office Specialist (MOS), Microsoft Certified Solutions Expert (MSCE), Certified Network Engineer (CNE or CNE/NT) or Certified Network Administrator
- 3-5 years of experience in a related IT role in a healthcare setting or similar production/service environment
- Windows Desktop Operating Systems (Windows 10, 11), and MS Windows Server Operating Systems (2016-2022)
- Active Directory, Group Policy, IIS, MS SQL, Oracle, MS Exchange and MS Office 365 and Azure environments
- Thin Client Architectures - Citrix XenApp, VMware Virtualization, HL7, NEC PBX, Security Practices, High Availability concepts and protocols, Backup Tools, Software and Libraries/Autoloaders, Storage Area Networks (iSCSI SAN)
- Office Productivity Tools: MS Word, Excel, PowerPoint, Outlook,



Project, Visio
- Broad range of telecommunications, network, and desktop knowledge is highly desirable, including principal experience in one of the following groups: Desktops/Servers and related O/S, Active Directory, Xen App, Exchange/Collaboration, Back-up/recovers, Voice and Audio-Visual technologies or Switching, Security Infrastructure, SAN, VMware, Wired and Wireless technologies

While we thank all applicants, only those under consideration for the position will be contacted.

Runnymede Healthcare Centre is committed to fostering an inclusive, equitable, and accessible workplace that reflects the diverse communities we serve. We strive to create a supportive environment where everyone feels respected and valued.

Diverse perspectives help us deliver safe, high-quality, and compassionate care. We welcome qualified applicants from all backgrounds, including Indigenous peoples, racialized communities, persons with disabilities, women, 2SLGBTQ+ individuals, and seniors.

As an equal opportunity employer, we comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available throughout the recruitment and employment process upon request.

Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.

Job Types: Full-time, Permanent

Pay: $100,590.00-$117,678.00 per year

Advantages:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Ability to commute/relocate:

- Toronto, ON M6S 3A3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have a Diploma in Computer Science?

Experience:

- IT related: 3 years (preferred)

Licence/Certification:

- Microsoft Office Specialist (MOS), Microsoft Corporation (preferred)
- MTA (preferred)
- MCP (preferred)
- MCSE (preferred)
- Certified Network Engineer/Network Administrator (preferred)

Work Location: In person

📌 Technical Support Specialist (Old Toronto)
🏢 Runnymede Healthcare Centre
📍 Old Toronto