About us:

Milford Auto Collision was established in 1978. We are a family run business operating a certified repair facility for many OEM manufacturers.

We believe in the quality of our workmanship while at the same time ensuring customer satisfaction.

We value all our customers as well as our employees.

We are currently seeking an Estimator/Repair Planner who is self-motivated and has the ability to examine the damages on a vehicle and prepare estimates accordingly using Mitchell Connect, Mithcell Ultramate and/or Audatex/Qapter. The Estimator/Repair Planner will determine the costs associated with repairing, restoring, upgrading and/or replacing damaged parts.

Duties & Responsibilities:

- Treat each customer encounter with best-in-class customer service
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Estimating the costs and times for the repair and restoration of each vehicle.
- Collect insurance estimates after reviewing damage
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures
- Participate in daily “production walks” with the Management Team,



as required Support all team members when required
- Coordinating work processes with the technicians and other departments of the organization
- Following automobile industry safety norms and standards
- Customer service, which include, but are not limited to answering all customer inquiries and explaining the complete repair process in detail to ensure the customer has a clear understanding of their repair estimate
- Participate in monthly Health & Safety and staff meetings (when required)
- Attend training sessions and workshops as required. to assist in maintaining the company KPI's by maximizing their role performance
- Must be available to perform daily opening and closing duties, including occasional early mornings and later evenings. Responsibilities include securing the premises, setting alarms, and ensuring the facility is properly opened and securely closed. Must be reliable and comfortable working independently.

Qualifications and Skills:

- Minimum Two years' experience in automotive collision estimating.
- Team player with a positive attitude and can work well with others.
- Proficient in Repair Center, Mitchell Connect, Mitchell Ultramate and Audatex Qapter




- Strong knowledge of all aspects related to the mechanical operation and body structure of various automobiles and light duty trucks
- Solid knowledge of the Automotive and Collision industry
- Familiar with insurance company policies & procedure
- Prior experience working in a similar role, sales oriented and driven to generate new collision business
- Customer Service oriented, you would need to have excellent people skills when interacting directly with customers and co-workers
- Excellent telephone manners/skills
- Candidate must be organized, detail oriented and be able to multitask as we deal with time sensitive matters which would require immediately attention at all times
- Valid G driver's license with a clean driving record
- Salary based on experience

What We Offer

We are a Family run locally owned business who thrives on maintaining a reputation that supersedes any expectation.

- Salary/Hourly based on experience (Competitive Wages)
- Full time employment with Group Benefits (Heath & Dental)
- Positive environment
- Management that will truly appreciate your drive, skills, and abilities in your job
- Employee celebrations (BBQs, birthday, holiday parties, staff events)

If you feel you will be well suited for the position and want to join our Amazing Team, then we want to hear from you.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Application question(s):

- Do you have experiece using Mitchell Connect or Audatex and other related software programs?

Experience:

- Estimating/Repair Planning: 2 years (required)
- Auto-Body Estimator / Repair Planner: 2 years (required)

Licence/Certification:

- valid canadian working permit (required)

Work Location: In person

📌 Autobody Shop Estimator / Repair Planner / Manager (North York)
🏢 Milford Auto Collision
📍 North York