Our Mission

To empower our community to return to the activities they love—without the need for harmful painkillers, injections, or invasive surgeries.The OpportunityAre you tired of "dead-end" jobs and uninspiring 9-to-5 routines? We are a premier, family-owned private practice , and we are looking for a high-energy Patient Experience Coordinator to join our award-winning team

For four consecutive years, Our Group have been named among the Best Physiotherapy Clinics in Hamilton, winning Consumer Choice and Readers' Choice awards. We don't just provide treatment; we provide an "awesome" experience. We are looking for the face of our company- someone who is ready to take charge of their career and grow with us.

The Role: What You’ll Be Doing

As the heartbeat of our clinic, you will manage the daily flow of patient care and clinic growth.

Your responsibilities will include:

- The First Impression : Being the welcoming face and voice of our clinic, managing high-volume calls with warmth and professionalism.
- Patient Journey Management: Expertly scheduling appointments and booking initial assessments to ensure our patients get the care they need promptly.
- Financial Operation : Processing invoices, managing billing, and ensuring day-to-day administrative tasks run like clockwork.
- Growth & Marketing : Collaborating on innovative marketing ideas and social media (Instagram/Facebook) to attract new patients and share our success stories.
- Patient Advocacy: Acting as a liaison to ensure every person who walks through our doors feels like family.

This is NOT for you if:

- You are just looking for a paycheck.
- You prefer a quiet, "clock-in, clock-out" environment.
- You aren't passionate about health, wellness, and helping people.

This IS for you if:

- You are tech-savvy and learn new systems with ease.




- You want to be part of a ROCKSTAR team that feels like family.
- You are a "solutions person" who loves a positive challenge.
- You want to grow professionally into a leadership role within a growing business.
- You have a creative spark and understand how to use social media to build a brand.

How to Apply
Complete Screening questions below and email [email protected]

Patient Experience Coordinator: Initial Screening

Instructions for Candidate: To help us get to know you better, please include the answers to these 5 questions in your application email. Keep it brief, authentic, and high-energy!

1. The "Mission" Check:

Our goal is to help people avoid surgery and painkillers. In two sentences, why does that mission matter to you personally?

2. The "Multi-Tasker" Scenario:

The phone is ringing, a patient is standing in front of you waiting to pay their invoice, and a therapist just asked you to re-book a patient’s initial assessment. How do you handle those 60 seconds of "chaos"?

3. The Tech & Social Test:

- On a scale of 1–10 (10 being an expert), how comfortable are you with:
- Instagram/Facebook for business?
- Learning new scheduling or billing software?
- Creating a quick "story" or post to celebrate a patient’s success?

4. The "Face of the Company" Role

If a potential patient calls and says, "I'm not sure if Physio is right for me, I've tried everything," what is the first thing you would say to them?

5. Availability & Ambition

We are looking for a long-term asset, not a temporary fix. What is one professional goal you want to achieve in the next 12 months?

Pay: $18.00-$20.00 per hour

Benefits:

- On-site parking

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work Monday to Saturday?

Experience:

- healthcare administration: 1 year (preferred)

Work Location: In person

📌 Patient Experience Coordinator (Burlington)
🏢 Plainsview Physiotherapy
📍 Burlington