Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs and follow up will play a crucial role in enhancing customer satisfaction and loyalty. This position is ideal for individuals who are passionate about helping others and possess strong sales skills, including upselling.

Duties

- Response to in-bound customer inquiries (phone and email)
- Assist with Literature and sample product fulfillment
- Maintain customer contact database
- Assist with Sales promotions (phone, direct mail and email)
- Provide customer product and project quotations
- Forward RMA requests to appropriate person(s).
- Maintain a positive attitude with customers and within the company
- Acknowledging and resolving customer inquiries




- Other duties as required.

Qualifications

- The successful candidate will have the following experience and education:
- High school diploma. A post-secondary diploma or degree is a plus.
- A minimum of 3 years’ experience in a similar position. Previous employment in the automatic door industry is a definite asset.
- Above average English oral and written skills. Bilingual (French/English) language skills are an advantage
- General working knowledge of MS Office software, including positive knowledge of Excel (formulas, file merging, etc.).

Join us in delivering outstanding service while growing your career as a Customer Service Representative!

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Work Location: In person

📌 Customer Service Representative (Mississauga)
🏢 Entrex Door Controls
📍 Mississauga