In this Accounts Receivables Collection Program and under the direction of the Assistant Manager, Collections - Collection Clerk will maintain accurate records and assist in the collection of Arctic Co-operatives Limited receivables and Member Co-ops receivables.
Responsibilities
Specific to Member Co-ops:
· Perform collections, by telephone call & / or mail, of Member Co-ops where we have received a Board motion from the respective Member Co-op Board of Directors and the Co-op’s General Manager’s.
· Gather the information for customers with delinquent accounts.
· Contact customer by telephone in attempt to determine reason for overdue payment and setting up payment arrangements if necessary.
· Mail collection letters to customers to encourage payment of delinquent accounts.
· Record key points of the call made to customers and status of collection efforts.
· Answer customer phone and email inquiries.
· Record amount paid to customer account.
· Prepare member non-moving list and forward to Assistant Manager
· Maintain a spreadsheet of monthly collection report and collection commission fees
· Monthly and weekly feedback to Assistant manager and Member Co-op managers
· Complete month-end reporting and ensure timely distribution to key departments
For ACDF member loans/Arctic Co-ops account receivables:
· Prepare Co-op cheques, deposits & / or process other forms of payments, on a timely basis, using Sage300 or other deposit recording methods.
· Copy payments for accounting input support and fax to Co-ops, utilizing Office Services.
· Receive and record all charge backs and re-collection of Co-op cheques. All service charge costs and adjustments are allocated to the Co-ops.
Specific to ACDF:
· Record approved ACDF funding transfers to Arctic Co-ops in the member receivable records.
· Ensure input reconciles with records.
Specific to Arctic Co-ops:
· Approve Co-op and Arctic Co-ops' staff “cash with order” merchandise orders,
based upon having payment instructions, update approved order spreadsheet, approve orders in Counterpoint, prepare Co-op payment and return the approved order to Merchandising.
· Perform collections, by telephone call & / or e-mail, of Arctic Co-ops Open to Buy, Canadian Arctic Producers (CAP) and Non-Co-op (NCO).
· Accounts receivables, on a regular basis, as well as monitoring of Arctic Ventures, Iqaluit Cable (EATV), Iqaluit Gas Bar, and Tittaq Office Services.
· Regular collection communication should include obtaining issued payment details & / or a payment schedule.
Other:
· Maintain a close working relationship and to provide information and support to the management and staff of all member Co-operatives as well as all departments and staff of Arctic Co-operatives Limited.
· Maintain loan and Cash Management related files in accordance with banking procedures.
· Other duties as assigned.
Qualifications
· Preferred Asset: Certified Credit Professional designation and current member in positive standing with the Credit Institute of Canada; Sage300;
· Demonstrated knowledge and proficiency in payment collection and processing;
· Working knowledge of Microsoft excel and word;
· A minimum of 2-5 years experience as a collection agent;
· Ability to work within established deadlines;
· Strong communication and analytical skills;
· Good interpersonal skills.
Pay: $21.98-$25.86 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Application question(s):
- Are you Certified Credit Professional designation and current member in good standing with the Credit Institute of Canada; Sage300? This is considered an asset.
- Do you have minimum of 2-5 years of experience as a Collection Agent?
- Occasional travel is required, are you comfortable with that?