Project Manager – Client Implementation

Company: JAS Communications
Location: Laval, QC
Job Type: Full-time, Permanent
Work Arrangement: Hybrid
Language Requirements: Bilingual (French and English)

About JAS Communications

JAS Communications is a growing Canadian technology company specializing in cloud-based telecommunications, business phone systems, and software integrations.

We help businesses across Canada modernize their communications through innovative technology solutions, with a strong focus on the insurance industry.

As we continue to grow, we are looking for an experienced Project Manager to join our Operations team and lead customer onboarding and implementation projects from start to finish.

About the Role

We are seeking an organized, proactive, and customer-focused Project Manager to oversee the successful onboarding and implementation of our solutions.

In this role, you will manage the entire client onboarding journey, from initial kickoff meetings and requirements gathering to implementation coordination, training, and successful go-live.

You will serve as the primary point of contact for customers, manage project timelines, and coordinate internal resources to ensure a smooth and professional onboarding experience.

The ideal candidate is an excellent communicator who takes ownership of their projects, enjoys working directly with customers, and can independently manage multiple implementations.

Key Responsibilities

- Client Onboarding & Project Management: Lead customer implementation projects from kickoff through go-live and project closure.
- Project Planning & Coordination: Manage project timelines, milestones, resources, and deliverables across multiple projects.
- Customer Communication: Lead client meetings,



provide regular updates, manage expectations, and maintain strong customer relationships.
- Requirements Gathering: Understand customer needs, document requirements, and coordinate implementation activities with internal teams.
- Implementation Coordination: Work closely with internal teams and external partners to ensure successful project delivery.
- Training & Go-Live Coordination: Organize customer training, ensure implementation readiness, and coordinate successful go-lives.
- Project Follow-Up & Improvement: Manage post-go-live follow-ups, project documentation, and opportunities to improve onboarding processes.

Required Qualifications

- Minimum 3 years of experience in client-facing project management, customer onboarding, or implementation projects.
- Proven ability to independently manage multiple customer projects from start to finish.
- Excellent communication, presentation, and customer relationship management skills.
- Strong organizational, planning, and problem-solving abilities.
- Experience coordinating teams, resources, and external stakeholders.
- Ability to manage competing priorities, meet deadlines, and take initiative.
- Strong attention to detail and consistent follow-through.
- Experience using project management tools such as Monday.com, Asana, Jira, or similar platforms.
- Bilingual in French and English, both written and spoken.





Preferred Qualifications

- Experience managing customer implementations in technology, SaaS, telecommunications, or professional services.
- Familiarity with business telephone systems, VoIP, or cloud-based solutions.
- Experience coordinating software implementations or technology deployments.
- PMP, CAPM, or equivalent project management certification.

What We're Looking For

We are looking for someone who demonstrates:

- Ownership & Accountability: Takes responsibility for projects and consistently follows through.
- Independence: Confidently manages projects and makes decisions with minimal supervision.
- Organization: Maintains clear documentation, priorities, and follow-ups.
- Proactivity: Anticipates challenges and takes action to keep projects moving forward.
- Customer Focus: Enjoys working directly with customers and delivering a skilled onboarding experience.
- Communication: Builds strong relationships and communicates clearly with customers and internal teams.

Why Join JAS Communications?

- Join a growing Canadian technology company.
- Work directly with customers across Canada and US.
- Take ownership of customer onboarding and implementation projects.
- Collaborate with experienced teams and company leadership.
- Contribute to improving and scaling our onboarding processes.
- Opportunities for professional growth and development.

Job Types: Full-time, Permanent

Benefits:

- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Wellness program

Experience:

- Project management: 2 years (required)

Language:

- English & French (required)

Work Location: Hybrid remote in Laval, QC

📌 Project Manager – Client Implementation (Laval)
🏢 JAS Communications
📍 Laval