Job Purpose

The Sexual Assault Services Outreach Worker provides trauma-informed, client-centred, and culturally safe support to people of any age who have experienced sexual assault, including historical sexual assault, whether or not the incident has been reported to police or other authorities.

The position responds to immediate client needs, supports safety planning and access to health and justice services, coordinates referrals, and builds community awareness of sexual assault services. The role works with health, justice, Indigenous and community partners to support coordinated services for survivors.

Duties and Responsibilities

Duties and responsibilities include but are not limited to:

● Respond to client needs following sexual assault and make efforts to provide crisis response within 72 hours of an incident.

● Respond to hospital call-outs as appropriate and provide emotional and practical support.

● Identify and address immediate emotional, safety, and logistical needs.

● Connect clients with emergency personnel, hospital personnel, and victim-support programs as needed.

● Provide trauma-informed, client-centred, and culturally appropriate support to clients and, where appropriate, members of their support network.

● Provide information and assistance related to health and justice-sector services, including hospital accompaniment and transportation arrangements when needed.

● Explain available police, general legal information, and third-party reporting options without providing legal advice.

● Assist clients with Crime Victim Assistance Program applications, Victim Impact Statements, and victim-notification registration.

● Support clients when engaging with police, Crown counsel, and other justice-system personnel.

● Provide information about the criminal court process and accompany clients to court when appropriate.

● Assess immediate physical and emotional safety needs and develop or update safety plans with clients.





● Coordinate safety planning with community and criminal justice partners with client consent.

● Provide safety, wellness-planning, and crime-prevention information and referrals to community resources.

● Support clients who choose to complete a third-party report.

● Coordinate client-centred referrals with victim-service programs and other local service providers.

● Connect clients with appropriate counselling, transition houses, victim assistance, substance-use, mental-health, child and youth advocacy, and sexual assault resources.

● Provide information about sexual assault and available services to community members and local service providers.

● Participate in community outreach, service-related events, and activities that increase awareness of sexual assault services.

● Develop and maintain working relationships with community partners including the health department, the justice department, and Indigenous groups.

● Maintain complete and confidential client records in accordance with Canadian Mental Health Association (CMHA) policies and contractual requirements.

● Contribute non-identifying program information for statistical and contractual reporting.

● Participate in program evaluation, review, training, debriefing, case consultation, team meetings, and communities of practice as required.

● Follow applicable CMHA policies, procedures, confidentiality requirements, and professional boundaries.

● Perform other duties as assigned.

Qualifications

Education:

● Bachelor's degree in social work, social sciences, criminology, Indigenous studies, gender studies, public policy, law, adult education or a related behavioural-science discipline is preferred.





○ A two-year diploma in social programs or human services with at least two years of relevant experience, or an equivalent combination of education, training and experience, may also be considered.

● Experience in crisis intervention, safety planning, service coordination, community outreach or justice-system navigation.

● Knowledge of the impacts of sexual assault, trauma and victimization.

● Knowledge of trauma-informed, client-centred and culturally safe service practices.

● Knowledge of Indigenous cultural safety, intergenerational trauma and the effects of discrimination and colonialism.

● Knowledge of health, justice and community resources relevant to sexual assault services.

● Knowledge of confidential client documentation and record-keeping requirements.

● Valid B.C. driver's licence and access to a reliable vehicle with appropriate insurance for work-related travel and client transportation, when required.

● Satisfactory Criminal Record Check as required by CMHA and applicable requirements.

Competencies:

● Empathy and non-judgmental client support

● Active listening and communication

● Sound judgement and problem-solving

● Skilled boundaries and discretion

● Organization and time management

● Collaboration and teamwork

● Adaptability in urgent or complex situations

● Conflict resolution

● Cultural sensitivity

Working Conditions

● Standard schedule is Monday – Friday. 08:30-16:30

○ Occasional evening or weekend work may be required for outreach, events, or client response.

● Community-based work and local travel within the Williams Lake service area are required.

● The role involves exposure to sensitive and traumatic information and contact with clients experiencing urgent or complex circumstances.

● The position requires managing multiple priorities, time-sensitive client needs, and varying workload demands.

Pay: $27.54-$31.61 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Sexual Assault Services Outreach Worker (Williams Lake)
🏢 Canadian Mental Health Association-Cariboo Chilcotin Branch
📍 Williams Lake