Job Overview

The Veterinary Receptionist is the first point of contact for clients and their pets, creating a welcoming and positive experience in a busy veterinary practice. Responsibilities include greeting clients, answering phones and emails, scheduling appointments, processing payments, and addressing client questions and concerns. This role requires a friendly, kind, and professional individual with strong communication and customer service skills, who demonstrates empathy, builds client relationships, and works well as part of a team. The ideal candidate is organized, confident, and able to thrive in a fast-paced environment while supporting the daily operations of the clinic.

What We Offer

- Competitive employee benefit package.
- In-clinic discounts.
- Paid vacation time.
- Paid sick days.
- Support and encouragement for continuing education and career development.
- No evenings or weekends

Responsibilities

- Greet clients and their pets in a friendly, welcoming, and professional manner.
- Answer incoming phone calls and emails, respond to inquiries, and relay messages to the appropriate team members.
- Schedule, confirm, and manage appointments efficiently.
- Assist with prescription refill requests and communicate them to the medical team.
- Address client questions and concerns with kindness, empathy, and professionalism.
- Assist with estimates, invoices, payments, and general client account inquiries.
- Help coordinate patient drop-offs, pick-ups, and client communication with the medical team.
- Maintain accurate and up-to-date client and patient records.
- Communicate and collaborate effectively with veterinarians, technicians, and other team members.




- Assist with daily opening and closing duties, cleaning, and maintaining an organized reception area.
- Help support the daily flow of a busy veterinary practice while providing excellent client service.
- Contribute to a positive, supportive, and team-oriented work environment.

Experience

- Minimum 1–2 years of previous experience working in a veterinary clinic is required.
- Must have a good understanding of the day-to-day operations of a veterinary practice.
- Comfortable answering busy phone lines, scheduling appointments, and communicating with clients and medical staff.
- Able to multitask, stay organized, and prioritize tasks in a busy environment.
- Experience with veterinary software is required; Avimark experience is an asset.
- Comfortable handling payments, invoices, and client accounts.
- Able to communicate with clients in a professional and compassionate manner, especially during difficult or emotional situations.
- Strong computer and communication skills.
- Friendly, outgoing, and approachable, with a positive attitude and a genuine love for working with people and animals.

Application Process

We appreciate everyone who takes the time to apply. Only applicants who meet the qualifications for this position will be contacted for an interview. Selected candidates will be contacted after November 24th. Resumes and inquires can be sent to [email protected]

Expected hours: 30.0 – 34.0 per week

Benefits:

- Company events
- Life insurance
- On-site parking
- Paid time off

Application question(s):

- How many years experience do you have working in a veterinary clinic?

Work Location: In person

📌 Veterinary Receptionist (Smiths Falls)
🏢 Smiths Falls Veterinary Services
📍 Smiths Falls