Join our team at the Simcoe Dairy Queen!

Manager Overview

We are seeking an energetic, driven Manager to oversee overall store operations, drive financial performance, and maintain exceptional standards of service and product quality. Reporting directly to the Owner/Operator, the Manager will lead our team, manage scheduling and staffing, oversee cake production, and ensure the restaurant operates smoothly, safely, and profitably.

Key Responsibilities :Staffing, Leadership & Scheduling

- Staffing & Development: Recruits, hires, trains, and mentors Shift Leaders and crew members; conducts performance reviews and establishes high expectations.
- Scheduling: Creates and manages effective weekly staff schedules to ensure proper coverage across all shifts, balancing customer service speed with labor targets.
- Coverage Management: Ensures all shift absences or sick calls are properly covered (e.g., securing a Shift Leader for a Shift Leader shift).

Customer Service & Daily Operations

- Customer Hospitality: Delivers high-quality customer service, handles guest inquiries or complaints promptly, and ensures a welcoming atmosphere.
- Hands-on Support: Leads from the front during peak volume—assisting with order taking, customer service, food prep, cash handling, and drive-thru operations.
- Daily Readiness: Prepares and sets up the store daily to ensure maximum team efficiency, stock availability, and a seamless guest experience.

Cake Management & Product Quality

- Quality Assurance: Enforces Dairy Queen standards of quality and excellence for all soft serve, treat, and food products.




- Cake Production & Display: Prepares and decorates cakes (icing, gel, airbrushing, edible images, lettering) and manages cake inventory to ensure display freezers remain fully stocked, especially during peak holidays and promotions.

Business Planning & Financial Performance

- Forward Planning: Anticipates upcoming holidays, community events, and staffing transitions to grow sales while protecting profit margins.
- Problem Solving: Independently troubleshoots operational and minor equipment issues (e.g., frosted freezers) before escalating .

Food Safety, Cleanliness & Facility Maintenance

- Food Safety & Compliance: Maintains high food safety, hygiene, and health code standards across all shifts.
- Facility Upkeep: Oversees the cleanliness, sanitation, and maintenance of the interior and exterior property, including customer service areas, kitchen equipment, parking lot, and grounds.

Qualifications

- (4 years) Previous management or supervisory experience in food service, quick-service restaurant (QSR), or retail.
- Strong leadership, task delegation, scheduling, and communication skills.
- Forward-thinking mindset with strong problem-solving ability and attention to detail.
- Hands-on approach with willingness to serve customers, prep products, decorate cakes, and clean alongside the team.
- Valid Food Handler Safety Certificate (or willingness to obtain upon hire).
- Adaptable availability, including days, evenings, weekends, and peak holiday periods.

Pay: $50,000.00-$58,000.00 per year

Work Location: In person

📌 Manager (Simcoe)
🏢 Dairy Queen
📍 Simcoe