Job Summary

Customer Experience Manager

Buzz Boss | Calgary, AB | Full time

Lead the team that turns first calls into long-term customers.

Buzz Boss is growing, and we’re looking for a Customer Experience Manager to lead our inside sales and customer service teams.

This is a hands-on leadership role with real influence. You’ll develop people, improve sales performance, strengthen customer retention, and help shape how we serve customers as we grow.

You won't just manage a department.

You'll have the opportunity to make it better.

What You'll Do

- Lead, coach, and develop our inside sales and customer service teams
- Improve sales conversion, follow-up, and customer retention
- Build a positive culture with clear expectations and accountability
- Coach calls and help employees become stronger communicators and problem-solvers
- Ensure customers receive clear, consistent information about our services and pricing
- Handle escalated customer situations and help prevent avoidable cancellations
- Use customer and performance data to identify problems and opportunities
- Work closely with operations to improve the customer experience from start to finish

What We're Looking For

You're a people leader who enjoys building teams and improving results.

Ideally, you bring:

- 3+ years of leadership experience in customer service, inside sales, or a customer-facing environment
- Experience coaching and developing employees




- Strong communication and problem-solving skills
- Confidence handling difficult customer and employee conversations
- Comfort using customer management, phone, and reporting systems
- A strong sense of ownership and follow-through

Experience in home services, pest control, HVAC, plumbing, lawn care, or another recurring-service business is an asset, but we're more interested in finding the right leader than someone who checks every box.

Why Buzz Boss?

We're investing in our people, training, technology, and customer experience as we continue to grow.

For the right person, that means the opportunity to:

- Build and develop your own team
- Have a voice in how we improve
- See the direct impact of your leadership
- Help shape the next stage of Buzz Boss

Our customer service standard is simple:

Satisfy Every Customer Respectfully Every Time.

If you like building strong teams, solving problems, improving results, and creating customers who want to stay, we'd like to meet you.

Apply today and tell us why you're the right person to lead the Buzz Boss customer experience team.

Pay: From $60,000.00 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Language:

- English (required)

Location:

- Calgary, AB (required)

Work Location: In person

📌 Customer Experience Manager (Calgary)
🏢 Buzz Boss
📍 Calgary