Overview

The Front Office Supervisor/Housekeeping Supervisor coordinates front desk and housekeeping operations to support a welcoming, well-organized guest experience. This role helps teams stay aligned, responds to guest needs, and supports consistent service across daily operations.

Duties

- Coordinate front desk and housekeeping activities, sharing updates on room readiness, priorities, and guest requests.
- Support guest services by responding to questions, resolving routine concerns, and using professional phone etiquette.
- Guide team members in hospitality and customer service practices, helping maintain courteous, consistent interactions.
- Use multi-line phone systems and front desk tools to communicate clearly and keep operational information organized.

Your impact: Clear coordination helps colleagues prepare rooms efficiently and gives guests a smoother stay.

Qualifications

Required: Clear communication,



skilled phone etiquette, customer service skills, and the ability to coordinate front desk and housekeeping tasks are significant to this role. Preferred: Hotel experience, familiarity with guest services and multi-line phone systems, and bilingual or multilingual communication skills can help you support a wider range of guests and collaborate effectively with hospitality teams.

Pay: $27.03 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- On-site parking
- Vision care

Ability to commute/relocate:

- Etobicoke, ON M8X 1G5: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Supervisory Experience in Hotels : 2 years (preferred)

Work Location: In person

📌 Front Office Supervisor/Housekeeping Supervisor (Etobicoke)
🏢 Old Mill Toronto Hotel
📍 Etobicoke