We do not qualify for AIP designation.

This position does not qualify for LIMA.

RESUME & COVER LETTER REQUIRED

PLEASE ENSURE THAT YOUR RESUME IS UP TO DATE AND CONTAINS DATES

Position Overview:

The Program and Operations Assistant will provide support in the day-to-day operations and programming of YMCA facilities and services. This role will assist in delivering high-quality programs, ensuring smooth operations, and fostering a welcoming environment for members and participants. The assistant will work collaboratively with the Director of Operations and Program Staff.

Key Responsibilities:

Program Support:

· Assist with planning, organizing, and implementing YMCA programs and community events

· Provide customer service to members and participants, answer questions, and resolve issues as they arise.

· Prepare and distribute program materials, including schedules, promotional materials, and supplies.

Operational Assistance:

· Help with the daily operations of the YMCA facility, including maintaining cleanliness, organization, and safety standards.

· Assist with opening and closing the facility, including checking equipment and ensuring that areas are properly secured.

· Support facility maintenance needs by reporting any equipment or facility issues to the appropriate personnel.

Customer Service:

· Greet members, guests, and participants, ensuring a positive experience and a welcoming atmosphere.

· Provide information regarding YMCA programs, memberships, and services.

· Assist with registration and payment processing for programs and events.

· Respond to member inquiries via phone, email, and in-person interactions.





Program Promotion & Community Engagement:

· Assist in promoting YMCA programs through social media, flyers, and community outreach

· Support community events and initiatives designed to enhance the YMCA’s presence in the local area.

Administrative Duties:

· Maintain accurate program and facility documentation

· Assist with scheduling, booking facilities, and coordinating program logistics.

· Help manage inventory and ensure program supplies are stocked and ready.

Team Collaboration:

· Work collaboratively with other YMCA staff, volunteers, and program leaders to ensure smooth program execution.

· Participate in team meetings, trainings, and professional development opportunities.

Safety & Risk Management:

· Follow all YMCA safety protocols, including emergency procedures and protocols for handling accidents or injuries.

· Ensure that program areas are set up and maintained in a safe and secure manner.

· Assist in the enforcement of YMCA policies, including Child Protection, safety regulations, age restrictions, and conduct expectations.

Qualifications:

Education: College coursework in education, recreation, or a related field.

Experience: Previous experience in program operations, delivery, and customer service,



preferably in a recreational or community-focused environment like a YMCA.

Skills:

· Strong organizational and multitasking skills.

· Strong communication and interpersonal skills.

· Excellent computer skills

· Ability to work with diverse populations and provide excellent customer service.

· Ability to work independently and as part of a team.

· Certifications: CPR, First Aid Certifications are preferred, or the ability to obtain them within a specified timeframe.

Physical Requirements:

· Ability to lift up to 50 lbs.

· Must be able to stand, walk, or sit for extended periods and move throughout the facility.

· Ability to assist in setting up and breaking down program areas or events.

Work Environment:

· This position is based in a community-focused, active environment with frequent interaction with members, guests, and staff.

· The work environment may include off-site activities such as Camp ands community Event Spaces

We do not qualify for AIP designation.

This position does not qualify for LIMA.

RESUME & COVER LETTER REQUIRED

PLEASE ENSURE THAT YOUR RESUME IS UP TO DATE AND CONTAINS DATES

Only those selected for an interview will be contacted.

No phone calls please and no in person drop offs.

Job Type: Full time

Pay: $20.00 per hour

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- A cover letter is required. Is your cover letter attached?
- Is your resume current and up to date?

Education:

- Secondary School (required)

Work Location: In person

📌 YMCA Program and Operations Assistant (The Base)
🏢 YMCA of Western
📍 The Base