Microsoft 365 and Entra ID expertise powers this senior IT Support Technician role in Montréal. Work Monday to Friday, 12:00–20:00 Eastern.

CPP Clinics needs a senior escalation point for United States clinics. You will resolve tickets across Microsoft 365, Windows, macOS, security tooling, telephony, and networking. The role supports Zendesk queues, clinic systems, and remote users across multiple sites and time zones.

Key Responsibilities:

- Resolve escalated Zendesk tickets against published SLA targets
- Administer Exchange Online, SharePoint, OneDrive, Teams, and Entra ID
- Manage endpoint builds, patching, policies, applications, and remote support
- Triage endpoint detection alerts and maintain security agent coverage
- Diagnose clinic connectivity, wireless, VLAN, VPN, and firewall issues

Requirements:

- Five-plus years of IT support experience
- Two-plus years at third-line or senior escalation level
- Hands-on Microsoft 365, Entra ID, RMM, and MDM experience
- Cloud VoIP administration and call-flow or IVR experience
- Legal entitlement to work in Canada

Apply senior troubleshooting, Microsoft 365 administration, and transparent communication to support CPP Clinics teams across United States sites.

📌 Senior IT Support Technician Microsoft 365 (Montreal)
🏢 Triyang Services-Conseils
📍 Montreal