Blackbird Security Inc is a quickly-growing company currently looking to hire a Security Services Manager in Saskatoon, SK.

Blackbird is a fast-growing company and has built a reputation for excellence by setting the standards for superior performance and excellent customer service. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our company provides security services to a wide range of clients all over the country including retail stores, high end retail sites, warehouses, corporate offices, construction sites, campuses, municipal offices and many more.

Why work with Blackbird?

With Blackbird, you would have an prospect to grow your career and be part of a fast growing national security company, with the potential for great career advancements. We also offer competitive wages and flexible working schedules.

Role Summary

OPERATIONAL OVERSIGHT

- Maintain visibility of the security operations across day and night teams.
- Ensure security posts are staffed and operating in accordance with client requirements and Blackbird procedures.
- Conduct regular site inspections and identify operational deficiencies.
- Review staffing levels, attendance, vacancies and coverage.
- Ensure effective handovers, toolbox meetings and operational communication are taking place.
- Support resolution of operational issues and escalate significant concerns.

SHIFT LEAD AND TEAM MANAGEMENT

- Provide management oversight and support to Shift Leads and 2ICs.
- Hold site leadership accountable for assigned responsibilities and follow-up actions.
- Monitor leadership performance, communication, and consistency between rotations. Provide coaching and support performance management or corrective action where required.
- Maintain visibility of team morale, conduct, and working relationships.

CONTRACT COMPLIANCE

- Understand Blackbird's contractual obligations to the client (and additional clients as they are introduced to workload)



and ensure they are reflected in site operations.
- Monitor compliance with: o BHP procedures o Health and Safety requirements o Code of Conduct and workplace conduct expectations o Modern Slavery obligations o Subcontractor requirements o Training and competency requirements
- Identify compliance gaps and ensure corrective actions are assigned, tracked, and completed.

CLIENT MANAGEMENT

- Build effective working relationships with BHP stakeholders.
- Maintain visibility with the client and understand emerging operational concerns.
- Participate in client operational and contract meetings as required.
- Follow up on client concerns, complaints, and service deficiencies.
- Ensure agreed actions are assigned, tracked, and closed.

REPORTING AND QUALITY ASSURANCE

- Review daily, weekly, monthly, and quarterly reporting.
- Review incident reports for quality, accuracy, and completeness.
- Monitor TrackTik information, including: o Staffing and attendance o Guard activity and patrols o NFC/token activity o Incident reporting
- Review QA findings and ensure corrective action plans are implemented.
- Provide management updates on significant operational issues, risks, and outstanding actions.

INCIDENT AND ESCALATION MANAGEMENT

- Ensure incidents are reported and escalated within required timelines.
- Review significant security incidents and support investigations.
- Ensure evidence, records, and documentation are maintained appropriately.
- Identify procedural or training gaps following incidents.
- Escalate serious conduct, safety, client or contractual risks to Blackbird management.

TRAINING AND COMPETENCY OVERSIGHT





- Monitor onboarding and training compliance across the site.
- Ensure guards are trained and competent for the positions to which they are assigned.
- Monitor LMS completion, refresher training and competency sign-offs.
- Identify training needs and coordinate with the Training Manager and site leadership.
- Support cross-training to maintain sufficient coverage across multiple positions.
- Provide oversight of training compliance while supporting, rather than replacing, dedicated training personnel.

STAFFING AND WORKFORCE PLANNING

- Monitor current and upcoming staffing requirements and identify staffing risks early.
- Work with Recruitment and Operations on hiring requirements.
- Monitor new hires during onboarding and transitioning onto site.
- Support retention, succession planning and development of future Shift Leads or 2ICs.

Qualifications and Skills

- Valid Security License
- Prior supervisory experience required
- Valid Driver's license and own vehicle is required
- Previous experience in security is required.
- Must have excellent communication skills.
- Must be proficient in the English language, spoken, written, and via electronics
- Willingness to attend meeting and trainings to improve skills
- Knowledgeable on safety processes and procedures
- Ability to lead with clear objectives.
- Prior management experience an asset
- Post secondary degree an asset

We thank all those who apply, however, only successful candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Application question(s):

- Why will you be a good fit for this position?
- Do you have a vehicle that you would be able to use for work purposes? (Fuel expenses will be reimbursed)

Education:

- Secondary School (preferred)

Experience:

- Security: 1 year (required)
- management or supervisory: 1 year (required)

Language:

- English (required)
- English fluently (required)

Licence/Certification:

- Security license (preferred)

Work Location: In person

📌 Security Services Manager (Saskatoon)
🏢 BLACKBIRD SECURITY
📍 Saskatoon