Thunder Bay is looking for our next great Service Writer!

Join our TEAM and take the next step in your career with an exciting opportunity to grow into a Service Manager succession role.

We’re looking for a progressive, committed, and motivated individual who is passionate about customer service, teamwork, and the mechanical service industry.

If you’re ready to grow your skills, take on new challenges, and build a long-term career with us, we want to hear from you!

Apply today and become a valued part of our TEAM.

The Service Writer is a key member of our Service Administration TEAM and supports the day-to-day operations to keep things running smoothly.

Duties include but are not limited to:

- Respond to customer inquiries by maintaining positive customer relations and resolve problems
- Keep all work orders current – review Back Order report frequently and cross reference Work In Progress list to BO report
- Coordinate schedule for mechanics & job assignments (includes out of town work)
- Manage safety certificates on annuals
- Coordinate reports and track Preventative Maintenance Service
- In conjunction with Service Manager help maintain department policies & procedures, health & safety issues, tool requirements, etc
- Act as liaison with Parts & Service dept (technicians) by ensuring parts are ready for work to be performed




- Act as liaison with Rental department for scheduled maintenance
- Interact with suppliers, coworkers, management and customers via phone, electronic mail, and in person
- Audit of log books, van logs, tool cribs, monthly inspection logs

The successful candidate should have excellent organizational and communication skills and be well-versed in computer programs including Microsoft Office and web-applications. Experience with SAGE is considered an asset but not required. Candidates with experience in service departments or mechanical skills will be given priority.

We offer a comprehensive salary & full benefits program along with the support you need to succeed!

At Equipment World, We BUILD Careers!

Accommodation is available throughout every stage of the recruitment process - contact us for further details!

#INDLP

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Experience:

- Service Department: 1 year (preferred)
- Customer service: 1 year (preferred)
- Service Writing: 1 year (required)

Work Location: In person

📌 Service Writer (Thunder Bay)
🏢 Equipment World
📍 Thunder Bay