Countryfolk is looking for a motivated, customer-focused and organized Store Manager to lead the day-to-day operations of our store and help build its future.

This is a hands-on position that combines store management with working directly with customers on the sales floor approximately 2–3 days per week. The successful candidate will enjoy retail sales, have an interest in sewing, quilting, fabrics and sewing machines, and be comfortable balancing customer service with staff support and store operations.

We are looking for a team player who will work closely with our Surrey location to share knowledge, coordinate activities, improve the customer experience and help grow the Countryfolk business. The ideal candidate takes initiative, contributes ideas, supports their coworkers and is willing to step in wherever needed to help the team succeed.

Key ResponsibilitiesCustomer Service and Sales

- Assist customers with selecting fabrics, sewing machines, quilting supplies, sewing notions and related products.
- Provide knowledgeable product recommendations and help customers find the products that meet their needs.
- Demonstrate sewing machines and provide basic sewing machine lessons to help customers become comfortable using their equipment.
- Operate the Shopify point-of-sale (POS) system to process sales, returns and other transactions.
- Build positive relationships with customers and provide friendly, helpful and knowledgeable service.
- Look for opportunities to improve customer service and create a welcoming, enjoyable shopping experience.
- Help develop ideas and initiatives to encourage more customers to visit the store, strengthen customer relationships and increase sales.

Store Management and Daily Operations

- Oversee the day-to-day operations of the store, ensuring it is organized, clean, well-stocked and welcoming.
- Coordinate staff schedules and help arrange coverage when employees are ill or away.




- Work on the sales floor as needed and step in to support daily operations wherever required.
- Assist with maintaining efficient store procedures and identifying opportunities to improve how the store operates.
- Help ensure store standards, policies and customer service expectations are maintained.

Inventory and Product Coordination

- Monitor inventory levels and identify products that need replenishing.
- Assist with the ordering process by updating and maintaining store order forms so products can be ordered as needed.
- Coordinate product transfers between store locations to help meet customer needs and maintain appropriate inventory.
- Communicate inventory needs and product information with the Surrey location.
- Help maintain accurate, organized inventory information and ensure products are presented effectively.

Merchandising and Store Growth

- Maintain attractive, organized product displays and effective merchandising throughout the store.
- Assist with seasonal displays, product promotions and new product presentations.
- Identify opportunities to improve the store layout and make shopping easier and more enjoyable for customers.
- Contribute ideas to increase store traffic, customer engagement and sales.
- Work collaboratively with the Surrey location to share ideas, coordinate initiatives and support the continued growth of Countryfolk.

Staff Training and Team Development

- Assist with training new and existing staff in customer service, product knowledge, sales procedures and store operations.




- Help onboard new employees and ensure they understand store procedures and expectations.
- Support and encourage team members, sharing knowledge and helping create a positive working environment.
- Attend product training sessions, workshops and manufacturer training as required.
- Keep up to date with sewing machines, fabrics, notions and new products, and share relevant information with the team.

Classes, Events and Promotions

- Assist with planning and organizing store classes, workshops, demonstrations and special events.
- Work with instructors and staff to coordinate schedules, supplies, registration and event preparation.
- Help promote classes, events and in-store activities to customers.
- Identify opportunities for new classes, demonstrations and events that support customer engagement and product sales.
- Assist with organizing seasonal activities, promotions and other initiatives that bring customers into the store.

Qualifications and Skills

- Experience in retail sales and customer service.
- Strong communication, organizational and problem-solving skills.
- Ability to work independently while contributing positively as part of a team.
- A customer-first attitude and a genuine interest in creating an excellent shopping experience.
- Comfortable using computers and point-of-sale systems; Shopify POS experience is an asset.
- Ability to assist with inventory coordination, product transfers, staff scheduling and store organization.
- Sewing, quilting, fabric or sewing machine knowledge is highly desirable.
- Ability to demonstrate sewing machines and teach basic machine operation, or willingness to develop these skills.
- Strong initiative, flexibility and a willingness to learn.
- Ability to adapt to changing priorities and help wherever needed.

Pay: $18.25-$22.00 per hour

Expected hours: 15.0 – 30.0 per week

Advantages:

- Flexible schedule
- Paid time off
- Store discount

Work Location: In person

📌 Store Manager (Sardis)
🏢 Countryfolk Fabric
📍 Sardis