Remote from Canada, provide technical support for Axon Fusus customers using hardware, software, phone, email, and chat channels.

As a Senior Technical Support Representative, you will support the Axon Fusus solution, including applications, APIs, and development roadmap. The work involves troubleshooting networking, video systems, and customer issues while meeting performance and quality goals. You will report to the Senior Manager, Technical Support.

Key Responsibilities:

- Resolve inbound customer requests through email and telephone
- Support customers through phone, email, and chat
- Troubleshoot issues and follow escalation policy
- Document completed work in the CRM support tool
- Assist implementation teams with geospatial customer setup

Requirements:

- One year of information systems and networking experience
- Knowledge of routers, firewalls, tunnels, configuration, and data flow
- Experience with security cameras, VMS, DVR, or NVR solutions
- Technical college degree completed or in progress
- Ability to pass CJIS and maintain RCMP Clearance

Apply technical troubleshooting, networking knowledge, and customer support skills to Axon Fusus systems from Canada remotely.

📌 Senior Technical Support Representative (Montreal)
🏢 Kenyan Edu
📍 Montreal