Who We Are
We are adynamic, growth-oriented and safety-focused company.

Our organization has beendeemed to be an “essential service” by providing recycling, resource recoveryand waste management services that keep our communities clean and safe andvaluable materials within the circular economy.

We are looking for energeticand driven team members to support our growing company and play a crucial rolein achieving our corporate mission and vision.

Emterra Group is proud to berecognized as one of Canada’s Greenest Employers, a certified diverse supplierof the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

Key

Responsibilities

Operations: Lead residential (RESI) andindustrial, commercial and institutional (ICI) collection operations, ensuring safe, reliable and cost-effective service across routes,facilities and disposal sites.

Develop contingency plans and resolveoperational issues.

Leadership: Lead, coach and develop Route

Supervisors and frontline employees.

Manage performance, attendance,training, recruitment and retention, and partner with Human Resources onemployee relations, grievances and labour matters in unionizedenvironments.

Safety & Compliance: Ensure compliance withoccupational health and safety, commercial vehicle and transportationregulations, driver requirements, vehicle inspections and Companyprocedures.

Investigate incidents and implement corrective actions.

Customer & Contract

Management: Maintainstrong relationships with municipalities, commercial customers andcontractors.

Ensure contractual obligations and service standards are met,resolve escalated concerns and address recurring service issues.

Operational Improvement: Monitor KPIs, including routecompletion, missed collections, overtime, labour utilization, fleetavailability, productivity and service performance.

Optimize routes,improve processes and leverage technology, automation and operational datato drive sustainable results.

Fleet Management: Partner with Fleet and

Maintenance to maximize vehicle availability,



minimize downtime, optimizeutilization and support equipment replacement and capital planning.

Financial Management: Maintain full P&Laccountability;, including annual budgeting, forecasting, cost control andperformance against financial targets.

Identify productivity, cost-savingand business improvement opportunities and provide recommendations tosenior leadership.

Reporting & Collaboration: Provide accurate operational andfinancial reporting and collaborate with Safety, Fleet, Maintenance, HR,Finance and Customer Service to achieve business objectives.

Qualifications& Experience

Progressive leadership experiencein waste collection, recycling, transportation, logistics or anotherfleet-based operation, with direct RESI and ICI collection experiencestrongly preferred.

Experience managing multipledisposal sites, operating environments, locations or lines of business.

Demonstrated success leadinglarge operational teams, including supervisors and frontline employees;unionized experience strongly preferred.

Proven full P&L;, budgeting,forecasting and cost-management experience.

Experience managing municipalrelationships, customer contracts and service commitments.

Strong understanding of routeoptimization, fleet utilization, labour productivity, safety andcommercial vehicle compliance.

Strategic planning,problem-solving and data-driven decision-making capabilities, with theability to apply technology and automation to operational challenges.

Experience with fleet-management,route-management, telematics or reporting systems is an asset.

Post-secondary education inbusiness, operations, transportation or a related discipline is preferred;equivalent experience will be considered.

Valid BC driver’s licencerequired.





Class 1 licence, or ability to obtain one, is an asset.

Strong communication, leadershipand relationship-management skills, with proficiency in Microsoft Office.

What

Success Looks Like

Safe operations and consistentregulatory compliance.

Reliable collection services andstrong municipal and customer relationships.

Accountable supervisors andeffective workforce management.

Efficient fleet and labourutilization.

Achievement of operational,service and financial targets.

Sustainable improvements througheffective processes, technology and automation.

Compensation& Perks
Base Salary:$85,000–$98,000 annually, based on experience and qualifications.

Annual performance incentive ofup to 10%.

Company vehicle or vehicleallowance.

Paid vacation.

Extended health, prescriptiondrug, dental and vision coverage.

Long-term disability, lifeinsurance and company-paid Employee Assistance Program.

Tuition reimbursement,professional development and employee discount programs.

Reasons to

Apply, Stay and Grow with Emterra Group

Opportunity to be part of one of

Canada’s Greenest Employers!

Competitive wages and annual wageincreases!

Comprehensive health benefits(drug, dental, vision, LTD, life insurance)!

Employee Assistance Program, paidfor by the Company!

Tuition reimbursement program andprofessional development support!

Employee discount programs!

Be part of an organization thatwants to learn and grow!

Ability to have impact and makechange!

Emterra Groupis committed to maintaining an equitable, fair, and diverse environment.

Anyapplicants who have a disability or require reasonable accommodation may speakdirectly with our Human Resources Department.

Reasonable accommodations will beassessed on a case-by-case basis.

All qualified applicants will receiveconsideration for employment without regard to race, colour, religion, sex,sexual orientation, gender identity, age, national origin, disability, orveteran status

Please visitour careers page to see more job opportunities.

📌 Collections Operations Manager - Surrey (Canada)
🏢 Important Company of the Sector
📍 Canada