Job Description
Insight Global is looking for a Technical Trainer to support a large Canadian retailer through the rollout of Oracle HCM Cloud and UKG Pro Workforce Management.

This role will primarily focus on delivering established technical training to team leaders and business users, with a strong emphasis on time and attendance processes.

The ideal candidate has hands-on experience with timekeeping, scheduling, approvals, overtime/exceptions, and payroll impacts, combined with strong instructor-led training skills. UKG/Kronos experience is preferred but not mandatory.

Experience with another HRIS, HCM, payroll, or workforce management platform is transferable.

This is a 10 month contract opportunity with high likelihood of extension.

The role requires travel to remote areas of Western Canada 2-4 days per month.

Incurred travel and facilitation expenses are fully reimbursable.

Responsibilities

Deliver engaging in-person and virtual technical training to team leaders and business users

Facilitate established training for time and attendance, scheduling, time approvals, overtime/exceptions, and related payroll processes

Translate HR technology and processes into clear, practical instruction for non-technical users

Provide post-training hypercare and customer support through go-live and payroll cycles

Troubleshoot user/process issues and help bridge communication between business users and technical teams

Support light Business Analyst activities such as understanding user requirements, identifying process gaps, and escalating system issues

Adapt training and support to different business requirements across multiple operating entities

Travel throughout Western Canada to support in-person training





Skills and Requirements

2+ years of technical, systems, HR, or instructor-led training experience

Strong understanding of time and attendance and/or payroll processes

Experience training users on an HRIS, HCM, workforce management, payroll, ERP, or similar enterprise platform

Robust stand-up facilitation, presentation, and customer-facing communication skills

Experience supporting a system implementation, rollout, go-live, or technology change initiative

Ability to troubleshoot issues and communicate effectively between business and technical stakeholders

Ability to quickly learn new systems and processes.

Willingness to travel throughout Western Canada

UKG/Kronos or UKG Pro Workforce Management experience

Oracle HCM Cloud experience

HR Business Analyst or functional systems experience

Experience supporting retail, frontline, or geographically dispersed users

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

📌 Technical Trainer (Canada)
🏢 Important Company of the Sector
📍 Canada