Nella Toronto is looking for a highly motivated Customer Service Relations/Receptionist.

Responsibilities:

- Handle Incoming Communications: Promptly pick up phone calls and respond to customer emails to address inquiries and resolve issues.
- Account Management: Accurately record customer details, including knife call information, provide quotation to customers with available options, create recent accounts in the system, manage knife contracts.
- Customer Support: Provide clear and effective answers to customer queries, offering guidance and information regarding orders, transfer calls to corresponding department or individuals, and other receptionist tasks.
- Complaint Resolution: Manage customer complaints with empathy, working to deescalate situations and find suitable resolutions; quickly identify the root causes of customer issues and offer practical solutions to enhance satisfaction.
- Documentation:



Maintain detailed records of all customer interactions, ensuring accurate and timely updates to the database/ERP system.
- Data Entry: Perform data entry tasks, such as invoicing as needed.

Requirements:

- Must have excellent professional English skills, both written and interpersonal.
- Excellent phone etiquette and customer service skills
- Netsuite Experience is an Asset
- Proficient with Excel and Google Sheets.
- Quick learner and self-starter.
- Able to work independently and in a team.
- Organized, able to multi-task and coordinate priorities.

Sound like you? Apply today!

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Customer Service Relations/Receptionist (Toronto)
🏢 Leading
📍 Toronto