We are hiring for a Production Support Analyst Akamai. This role focuses on production support, Akamai/CDN operations, web delivery, and application security.

The ideal candidate has hands-on experience with Akamai configurations, Cloudlets, WAF, reverse proxies, and cloud gateways.

What you bring

- Solid experience with Akamai delivery configurations and NetStorage

- Hands-on knowledge of Akamai Cloudlets, caching, routing, redirects, and performance optimization

- Experience with WAF, SiteShield, Kona Site Defender, Prolexic, and Bot Manager

- Strong understanding of SSL certificates and DNS management

- Experience with NGINX, Apache, AWS, and Azure gateways

- Knowledge of Jira, Confluence, and ITIL incident, change, and problem management

- Experience troubleshooting network, application, and system issues

- Strong analytical, communication, and problem-solving skills

What you'll do





- Troubleshoot production issues using system logs and monitoring tools

- Configure and maintain Akamai web delivery and security solutions

- Monitor production performance and identify root causes

- Manage DNS, domains, URL redirects, and security administration

- Coordinate with DevOps, CloudOps, development, and support teams

- Manage incidents, service requests, vendor escalations, and SLA commitments

- Prepare technical documentation and root cause reports

- Support team knowledge sharing and rotational on-call activities

Nice to have

- Previous experience as a Webmaster or Akamai Support Analyst

- Experience with Heroku or other web platforms

- Knowledge of media players and streaming technologies

- Experience supporting mobile applications across iOS and Android

📌 Production Support Analyst- Akamai (Toronto)
🏢 J M Group
📍 Toronto